• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $63,700 - $70,000

Position Summary

Reporting to the Assistant Manager of Operations, the Housing Specialist will serve as a primary contact, ensuring excellent customer service within Residential Operations. This role supports students, faculty, researchers, administrators, and members of the University's neighboring community.

Responsibilities

• Address and resolve client concerns by evaluating their needs and referring them to appropriate resources or key personnel within Columbia Residential or the University when necessary.

• Manages cases for students, faculty, researchers, and others residing in Columbia Residential.

• When needed, the Housing Specialist will meet with residents to assist in resolving issues.

• Additionally, the Specialist will provide guidance and training on University policies, processes, and residential software in both individual and small group settings.

• Responsible for close collaboration with other Columbia Residential team members and University departments to ensure client concerns are handled effectively.

• Other duties include:

  • Administering customer satisfaction surveys.

  • Managing day-to-day front office operations.

  • Entering data, and generating reports on housing supply and assignments.

• Additional responsibilities will include special projects and tasks as assigned.

Minimum Qualifications

• Bachelor’s degree or equivalent experience required.
• 2-4 years of related experience, ideally in a University, Residence Life, or Customer Service environment.
• Strong customer service and communication skills.
• Ability to manage multiple projects in a fast-paced, deadline-driven environment while working with a diverse, international population of university affiliates.
• Strong problem-solving abilities, attention to detail, and the capacity to work independently, lead teams, and interact with various levels of management.
• Experience in conflict resolution, mediation, and working in multicultural environments is highly desirable.
• Proficiency in data processing and computer-based systems, including Microsoft Office Suite, is essential.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.