• Job Type: Officer of Administration
• Regular/Temporary: Temporary
• Hours Per Week: 15-20
• Salary Range: $38.00 - $38.00

Position Summary

University Life is a central division that supports all Columbia students by fostering an inclusive, connected University community across Columbia’s 17 schools and all campuses. We serve as a hub for student engagement, cross-school collaboration, and coordinated University-wide initiatives that strengthen the student experience. Our work is grounded in building trusted relationships across the institution so that students can access the resources, opportunities, and support systems they need to succeed.

We advance student well-being, and personal development through programs, policies, and partnerships that encourage connection, leadership, and dialogue across diverse experiences and perspectives. Guided by our core values of connection, integrity, respect, service, and continuous learning, we are committed to creating environments where students feel welcomed, supported, and empowered throughout their academic journey.

Through close collaboration with students, faculty, and staff, University Life champions a Columbia defined by community citizenship, and holistic support; one where every student can participate fully in campus life and contribute meaningfully to our shared University community.

The Administration & Operations team provides operational, financial, human resources, event management, and communications support to University Life staff, students, and institutional partners. Through strong relationships, collaborative problem-solving, and informed policy guidance, the team strengthens the division’s capacity to serve the University community effectively. The team also fosters a shared sense of purpose by coordinating team-building experiences and professional development opportunities. Administration & Operations serves as a central support for the Division, allowing University Life teams to focus on their core missions, initiatives and programs.

Position Overview

Reporting to the Assistant Director of Facilities, IT & Operations (AD), the IT Coordinator works closely with the AD, to provide general IT support, including tech management, basic A/V support, troubleshooting and training to the Division.

Responsibilities

Technical Support

• Provide first-level support for hardware, software, and peripheral issues across Windows and macOS devices (onboarding, offboarding and routine ongoing support).

• Provides basic A/V support (including maintenance and storage) for meetings and events as determined by UL Operations leadership.

• Support user account access, email configuration, password resets, and connectivity for desktops, laptops, printers, and mobile devices.

• Respond to ServiceNow inquiries or concerns with accuracy and completeness.

• Escalate complex or unresolved issues to senior staff following defined procedures.

Process & Systems Support

• Work with CUIT to support technology deployments, hardware imaging, and device installations, including submitting tickets to CUIT on behalf of UL staff.

• Help maintain shared devices and technology in all meeting/event spaces, conference rooms, and classrooms. Ensure devices, software, hardware are updated and readily available for use.

• Participate in system maintenance activities, software rollouts, and management of drives and folders.

• Assist with inventory tracking and keeping an accurate log of loaner devices, device warranty and storage. 

• Support the AD with reviewing and tracking IT-related expenses in Pinnacle (University’s IT system) and relevant UL Finance budget sheets on a monthly basis.

Customer Service

• Deliver support in person, by phone, and via remote tools with a focus on professionalism, patience, and clarity.

• Submit and track ServiceNow tickets to CUIT as determined by the AD. 

• Set expectations for issue resolution timelines and follow up to confirm issue closure.

• In conjunction with AD, provide necessary IT training. 

• Promote a positive customer service experience, even during high-volume periods.

• Support team goals and service level agreements in coordination with other IT groups.

• Assist more experienced staff with project-based work or documentation tasks.

• Participate in team meetings and contribute to a culture of accountability and learning.

Other

• Assists the AD and Executive Director with special projects. 

• Serves as backup to the Facilities Coordinator. 

• Perform other related duties and responsibilities as assigned.

Minimum Qualifications

• Bachelor’s degree and/or its equivalent.

• Minimum of 0-2 years of related experience.

• Strong communication, interpersonal and organizational skills.

• Computer literacy including MS Office, and Google Suite.

• Must be able to manage multiple competing priorities and projects.

• Ability to be steady and sensitive in highly emotional situations.

• Must consistently exercise confidentiality, discretion and excellent judgment.

• Must be able to work flexible hours. Evening, weekend, holiday and on-call hours may be required. While we aim to have a set schedule as often as possible, the nature of this position may require variable hours day-to-day or week-to-week.

• Student candidates must be and remain in good academic and disciplinary standing with the University. Students are limited to a total of 20 hours per week. 

• Variable Hours Officers are only permitted to hold one position at a time at the University.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.