• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $80,000-$90,000

Position Summary

The Specialist leads optimization and improvement initiatives designed to support VP&S and other CUIMC schools and departments in reaching their strategic goals.  Under the supervision of the Director, OD-Business Process, the Optimization Specialist will provide business process optimization support to the People and Organization Development team in executing and leading projects.

The ideal candidate will be experienced in Organization Development principles and continuous improvement methodologies and strategies with specific expertise in an academic health care setting.

Responsibilities

Optimization

• Manages business process optimization projects by establishing priorities and goals; developing action plans; obtaining and allocating resources; monitoring progress toward project milestones; organizing, facilitating, engaging sponsors, clients and stakeholders; directing cross-functional meetings to share information, evaluate progress, and implement changes; developing, implementing, and analyzing metrics to measure project success; summarizing and evaluating project results; and communicating project status with key stakeholders and cross-functional partners and presenting information within and across the organization to gain strategic alignment.

• Implement process improvement methodologies such as Lean Six Sigma to drive continuous improvement across the organization.
• Conduct thorough process assessments, mapping, and gap analysis to identify opportunities for streamlining and enhancing efficiency.

• Leverages technology solutions to solve key inefficiencies and create opportunities to streamline and improve existing processes.
• Delivers training content to end-users related to the recommended workflow and process changes.  Provides ongoing client support and coordinates with the training team to ensure end-user proficiency needs are met.  
• Travels to work locations throughout the tri-state metropolitan area to interact with clients by providing onsite training and support, conduct observations, and perform additional tasks as needed.

• Additional tasks and responsibilities as needed.

Strategy

• Builds and maintains relationships with stakeholders at all levels to assess, adopt, improve and support implementation of optimization strategies to help the organization achieve its performance strategy.
• Collaborates closely with CU Consulting group teams to coordinate comprehensive and holistic approaches to optimization and implementation of change.
• Contributes to and develops business cases that clearly demonstrate project ROI and alignment with organizational goals.
• Provides support on reporting ROI and progress of each business cases in the optimization portfolio.
• Contributes to and supports the development of an organizational culture of accountability, inclusivity and proactivity.

People 

• Collaborates, and builds strong relationships with CU Consulting group team members, and with peers in VP&S and other schools and departments across CUIMC.

Other

• Stay up-to-date with industry best practices, emerging trends, and technologies related to business process optimization

Minimum Qualifications

• Bachelor’s degree in Business Administration/Management, Organization Development, Engineering or related field
• A minimum of 3 years’ experience in a business or healthcare setting required.
• Strong conceptual understanding of methodologies and models to execute on process redesign and continuous improvement/optimization.
• Experience on delivering transformational and optimization projects and understanding of change management methodology, discipline and/or strategies.
• Strong proficiency and/or understanding of qualitative and quantitative data analysis.
• Strong proficiency and/or understanding of project management including executing technical and operational project activities with cross-functional teams.
• Strong sense of teamwork and collaboration.
• Strong interpersonal skills; ability to interact effectively with multiple disciplines across various business settings
  • Exceptional communication skills, both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
• Ability to successfully prioritize multiple responsibilities and projects.
• Excellent investigative skills.
• Strong analytical skills and attention to detail.
• Excellent time management skills.
• Proficient in the following: Microsoft Office applications, including Outlook, Excel, and Word; proficiency with PowerPoint, Project; and Lucid Chart/Visio.

Preferred Qualifications

• Master’s Degree business administration/management, OD, Engineering or related field.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.