• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $72,000 - $82,000

Position Summary

Reporting to the Senior Associate Director, Operations, the Associate Director oversees a portfolio of Open Enrollment, Custom, Online, and Blended programs in all phases of development and delivery while independently overseeing their portfolio’s expansion and renewal and/or of specific strategic functions necessary to ensure the smooth execution of Executive Education programs and initiatives. This person will take the lead with the most demanding, high visibility programs while demonstrating a track record of helping to drive new business development. This individual will demonstrate working knowledge of the Executive Education portfolio and how to differentiate offerings between Columbia Executive Education and its peers and will play an advisory role to participants and clients.   

About Columbia Business School

For over a century, Columbia Business School has developed leaders and builders of enterprises who create value for their organizations and society. Through our MBA, MS, PhD, and Executive Education programs, CBS prepares students to lead in a rapidly changing world.

Our cutting-edge curriculum, STEM-certified programs, and immersive experiential learning opportunities equip students to thrive in areas such as digital transformation, entrepreneurship, twenty-first-century finance, the intersection of business and society, and climate and sustainability.

CBS administration enables the School’s educational and scholarly mission through strategic and operational excellence. We are committed to fostering a respectful, inclusive, and high-performing community that drives innovation and impact from the very center of business.

Responsibilities

Program Management & Delivery

1. Manages a portfolio of both open and custom programs, closely communicating with participants and clients regarding logistics and program content both pre- and post-program.

2. Manages a functional area (e.g., Program Management communications, online course delivery, administrative/operational management, in-person facilitation, conference center sourcing and scheduling); as assigned. Provides on-site support for both residential and non-residential programs.

3. Oversees and sources all program materials including faculty curriculum materials, readings, assessment and supplies. Works closely with Operation and Production staff to oversee material production and quality control within scheduled deadlines.

4. Works to set up virtual course sites, and manages the hardware and software required for  the learning experience. Coordinates virtual course sessions and webinars or online communities as needed. 

5. Manages all aspects of event planning for programs including coordinating with faculty director and participating faculty University facilities, conference center staff, technology staff and participants. Maintains and cultivates good working relationships with external vendors.

6. Conducts after-action reviews after each program delivery and makes adjustments to future iterations in coordination with faculty and senior staff members.  

Client & Faculty Engagement

1. Partners with the Custom Programs team to source information for new program proposals; attends client meetings to provide Program Management insights in the early phases of client relationships; understands the Program Agreement for each program within one’s assigned portfolio; drives renewals of contracts; drives new business with existing clients.

2. Understands faculty compensation agreements for each program within one’s assigned portfolio; Drafts faculty and speaker commitment letters 30 days prior to the start of programs for review and approval.

3. Manages program evaluation process, collating and evaluating data and feedback for faculty and corporate clients to ensure the program is achieving the highest level of quality and effectiveness. Schedules after-action reviews as necessary to review program feedback with relevant faculty, staff, and client contacts.  

Financial Oversight

1. In conjunction with the Senior Associate Director, Operations, and the Financial Planning Office, manages the expense tracking sheet for each program. Provides clients with an estimate of reimbursables 30 days after the close of a program. Works to monitor profit and loss for each program within one’s portfolio.

2. Other responsibilities as assigned.

Minimum Qualifications

• Bachelor’s degree and/or its equivalent required. 3-5 years of related experience required.
• Excellent interpersonal and written communication skills.
• Detail-oriented and proven track record of taking initiative and is able to anticipate and prioritize tasks.
• Demonstrated ability to perform non-routine work, manage multiple projects simultaneously, and work independently, as well as within teams.
• Proficient in Microsoft Office applications and Internet utilization.
• Ability to travel to programs and visit possible venues, both domestically and internationally.
• Ability to cultivate relationships among alumni and past participants.
• Some evenings and weekends are necessary.

Preferred Qualifications

• Prior experience in event management, project management, and Salesforce is a plus.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.