Secretary B

• Job Type: Support Staff - Union
• Bargaining Unit: SSA
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building: Multiple Locations Available at CUIMC Campus
• Salary Range: $52,205.96 - $52,205.96

Position Summary

The Columbia University Department of Neurology is seeking a full-time Secretary B to provide administrative support and patient-facing services in a busy medical office. As the Columbia Neurology practice continues to grow, this position will play an integral role in supporting efficient front-office operations and delivering a positive patient experience.

Responsibilities

• Answer telephone calls, take and route messages, and respond to routine inquiries.
• Schedule patient appointments, procedures, and diagnostic tests.
• Obtain, file, and scan test results and other clinical documentation.
• Use Epic, the electronic medical record (EMR) system, to check patients in and out of the practice.
• Verify insurance coverage and collect applicable copayments.
• Support physicians and practice management with the day-to-day front-office operations of a busy clinical practice.
• Perform other related duties as assigned.

Minimum Qualifications

• Requires two years of college or completion of secretarial school or equivalent business experience, plus a minimum of one or two years related experience.
• Must successfully complete systems training requirements.

Preferred Qualifications

• Experience working in a high-volume medical practice.
• Demonstrated commitment to providing excellent customer service and patient satisfaction.
• Proficiency with Epic or another electronic medical record system.
• Bilingual fluency in English and Spanish.

Other Requirements

• Strong organizational skills and the ability to manage multiple priorities effectively.
• Excellent attention to detail and the ability to meet strict deadlines.
• Ability to work independently with limited supervision and collaboratively with practice managers, physicians, and other team members.
• Ability to learn and effectively use required systems following training.
• Typing proficiency of 55–60 words per minute.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.