Position Summary

Reporting to the Assistant Director of Training & Program Development, the Trainer is responsible for conducting training on revenue cycle workflows, policies, and procedures as they pertain to office operations and revenue cycle software applications for internal clients within the Clinical Revenue Office and external clients within the Medical Center. The Trainer will coordinate training for both new and existing EPIC system users and will conduct audits to ensure compliance with policies for all departments in the Faculty Practice Organization (FPO). He/she manages his or her own time to accomplish tasks with minimal oversight.

Responsibilities

Operations- 70%

• Under the supervision of the Assistant Director, participates in the identifying of training needs as shared by office production metrics (i.e., denial reports, revenue cycle analyst findings) and managerial requests. Performs detailed intake with Manager to identify appropriate existing curriculum. Assemble proposed training content for Manager review with Training Manager and the client.
• Conduct training through virtual or in-person platform as appropriate. Utilizes knowledge of and best practices in adult learning to convey information in a clear and compelling way, to ensure transfer of knowledge to training and lab participants. Captures participant questions, and when needed, obtains additional information and clarity from Subject Matter Experts.
• Prepares report for stakeholders regarding participants’ final assessment scores and attendance information, also ensuring that classroom evaluations are completed. May participate in the analysis of participant data and course observations to identify additional program needs, sessions to schedule, or areas of vulnerability for the organization.
• Assesses and reports any challenges in program delivery or audience comprehension of subject matter. Proposes solutions to challenges in curriculum or other ways to improve and optimize participant experience and program efficacy.
• Provides end user support via telephone, e-mail, screen sharing, and at-the-elbow assistance.
• Performs on-going Quality Assurance and Productivity audits to assess quality of work performed for the departments. Ensures employees are compliant with Revenue Cycle initiatives including CRO internal Standard Operating Procedures as well as Institutional, payor and Federal guidelines. Identify systems issues that require management attention to facilitate financial goal attainment.
• Assists with the maintenance and distribution of training policies and procedures as well as Payer Bulletins for all new hires and existing revenue cycle employees in the FPO. Serves as a Subject Matter Expert for Payer Bulletins to ensure single interpretation and uniformity in application.

Strategic -10%

• Monitors key performance indicators and implements performance improvement initiatives, as needed. Continuously seeks and implements operational improvements. Participates in the development of training strategies and utilizes a data-driven methodology to monitor progress.
• Collaborates with senior leadership to develop tools and strategies for effective communication including, but not limited to informal and formal presentations for various audiences, feedback channels, senior leadership/stakeholder presentations, vendors, etc. Ensures relevant communication are cascaded to the various interest and stakeholder groups as needed.

People-10%

• Develops and maintains excellent working relationships with internal Clinical Revenue Office stakeholders, Columbia University Clinical Departments, EpicTogether, payers and vendors. Serves as liaison between CRO and Clinical Departments in the coordination of training needs and associated activities.
• Build trust and maintain strong working relationships with client stakeholders. Create end user buy-in for the workflow, policy, or procedure by facilitating a positive training and support experience.

Compliance & Other-10%

• Conform to all applicable HIPPA, Billing Compliance and other pertinent regulations.
• Serves on committees, task forces and work groups as assigned.

Please note: While this position is primarily remote, candidates must be in a Columbia University-approved telework state. There may be occasional requirements to visit the office for meetings or other business needs. Travel and accommodation costs associated with these visits will be the employee's responsibility and will not be reimbursed by the company.

Minimum Qualifications

• BA/BS in Business Administration, Health Services Administration, or related field.
• 4 years of related experience, 3 of which must be experience in training and education on revenue cycle issues.
• Demonstrated skills in training of policies and procedures in a healthcare setting.
• Excellent verbal and written communication skills.
• Ability to work independently and follow-through and handle multiple tasks simultaneously.
• Knowledge of healthcare Revenue Cycle, its components, and its role in today’s healthcare industry.
• Intermediate to advanced level proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Must be a motivated individual with a positive and exceptional work ethic.
• Must successfully complete systems training requirements.
• Ability to educate and train all levels of professional staff.
• Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations.

Preferred Qualifications

• Certification in EPIC is preferred.

Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 2 - Basic

Communication

Level 2 - Basic

Customer Service & Patient Centered

Level 3 - Intermediate

Emotional Intelligence

Level 2 - Basic

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 2 - Basic

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Performance Management

Level 2 - Basic

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.