• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Standard Work Schedule: 9AM-5PM, M-F
• Salary Range: $125,000 - $150,000

Position Summary

The Revenue Cycle Optimization Manager is responsible for supporting revenue cycle operations in clinical departments to achieve maximum efficiency and performance.  Responsibilities include providing analytical reporting, operational support on by identifying issues, opportunities for revenue cycle improvement.   Individual will help facilitate best practice model, make recommendations, assist with developing and executing plans for standardization and improvement.

Responsibilities

• Under direction of the Executive Director of Revenue Cycle Optimization Director, the Revenue Cycle Optimization Manager will make recommendations in all aspects of revenue cycle operations by analyzing data, trends, identifying opportunities and strategies to improve revenue cycle performance.
• Review physician charge patterns to identify utilization trends and variances.
• Perform disciplined denial analysis to maximize collections and reduce recurring billing errors. 
• Identify positive and negative revenue cycle trends to determine root causes and corrective solutions to minimize denials.  Escalate trends for bulk resolutions with payers. 
• Achieves proficiency in querying system for data and reports.  Works closely on interface and system issues as required, improving generation of data. 
• Develop and deploy standardized solutions and improvement plans for solving operational issues.
• Provides direct end user support related to Epic platform for revenue cycle improvement and education. 
• Communicate information on global issues, policies regarding coding and reimbursement practices. 
• Collaborates with colleagues to develop and implement solutions.
• Track and Monitor key performance indicators to ensure departmental targets and benchmarks are achieved. 
• Meet with Clinical Department leadership to review and discuss revenue cycle scorecards & dashboards. 
• Represent at committees, task forces, and/or revenue cycle work groups.  Lead meetings as needed.

Please note: While this position is primarily remote, candidates must be in a Columbia University approved telework state. There may be occasional requirements to visit the office for meetings or other business needs. Travel and accommodation costs associated with these visits will be the responsibility of the employee and will not be reimbursed by the company.

Minimum Qualifications

• BA/BS in Business Administration, Information Systems, or equivalent in education and experience
• Minimum of 4 years’ experience of related experience in physician billing or practice management, preferably in an academic medical center. 
• Demonstrated skills in A/R management, problem assessment, and resolution and collaborative problem solving in complex, interdisciplinary settings.
• Demonstrated proficiency in business intelligence applications.
• Excellent Analytical Skills
• Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations.
• Demonstrated ability to structure, process qualitative or quantitative data, and draw insightful conclusions from it. 
• Excellent oral and written communication and inter-personal skills
• Ability to prioritize and coordinate multiple projects simultaneously.   

Preferred Qualifications

• Knowledge of Epic billing system, Experian, Cognos, Microsoft Applications.
• Knowledge of electronic billing systems: front end and back end functions and the willingness to learn new systems, applications, and programs. 
• Certified Coder experience is a plus.
• Project management certification is a plus.
• Must successfully complete systems training requirements.
• Equivalent combination of education and experience may be considered.

Competencies

Core Competencies

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change

Level 3 - Intermediate

Communication

Level 3 - Intermediate

Customer Service-Patient Focus

Level 3 - Intermediate

Emotional Intelligence

Level 3 - Intermediate

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 3 - Intermediate

Quality & Compliance Focused

Level 3 - Intermediate

Leadership Competencies

Business Acumen & Vision Driver

Level 1 - Introductory

Performance Management

Level 2 - Basic

Innovation & Organizational Development

Level 1 - Introductory

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.