Position Summary

Responsibilities

• Supervise and direct the activities of all administrative front end staff including performance management, review of policies and procedures, and with the Practice Administrator, provide disciplinary action as needed.
• Responsible for maintaining time off requests and assigning/ensuring coverage for all practice administrators.
• Troubleshoot day of issues, streamline and recommends process improvements, and ensures smooth and efficient workflows including taking steps to maximize the patient experience in the practices.
• Work closely with Phoenix to ensure EPIC templates are maximized and support efficient workflows.
• Ensure front end team understands monthly front end metrics and support them to reach goals including access, WQ management and missing charge reports. 
• Ensure all EPIC, registration and new workflow policies are reviewed and followed by front end team.
• Works closely with CRO Auth Team to ensure seamless workflow with order and referral entry, ensure timely and clear communication, and work on reduction of denials/write offs.
• Work closely with revenue teams and respond in a timely manner for any insurance registration issues that are delaying charge submission.
• Work closely with finance team to ensure all invoices are paid and reconciliation process for orderables/supplies are up to date.
• Meet with providers to review best practices, new initiatives, workflows and order entry.
• Work closely with 51st management to review workflows at 51st and 880 practice locations.
• Orders office supplies, manages payroll, troubleshoots IT issues, and facilities management.
• Focus on patient satisfaction surveys via Qualtrics and implement changes in the practice to improve scores.
• Work with patient relations and physicians to resolve patient complaint vis Safetyzone
• Partner with local HR and Service Corp HR to ensure timely submission of HR deliverables including any mandatory trainings.
• Provide cross coverage as needed.
• Complete special projects as requested by Practice Operations Manager, Director of Practice Operations, and Department Chair
• Conforms to all applicable HIPAA, Billing compliance and safety guidelines.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree or equivalent in education and experience, plus 4 years of related experience. 

Preferred Qualifications

• Four years of experience in health care
• Surgical scheduling experience

Other Requirements

• Proficiency in Microsoft Office
• Effective interpersonal and communication abilities.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.