Job Type: Officer of Administration
Regular/Temporary: Regular
Hours Per Week: 35
Standard Work Schedule: 9 AM to 5 PM
Salary Range: 80,000- 92,830

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

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Position Summary

The Phlebotomy Operations Manager supervises the activities of the outpatient central draw station located at 1111 Westchester Avenue. This central draw station primarily supports the Columbia University Faculty Practice physicians located at 1111 Westchester Avenue. It also supports other affiliated offsite practices affiliated with Columbia University and NewYork-Presbyterian Hospital.

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Responsibilities

Clinical Duties  

• Supervises and trains activities of phlebotomists according to established policies and procedures including supervision of specimen drawing, handling, ordering and processing of tests.
• Responsible for ensuring quality control and that OSHA policies and procedures are followed.
• Supervises operations of the patient care center including monitoring wait time of patients and ensuring patient satisfaction. Resolves patient complaints and troubleshoots lab errors.
• Interacts with physician’s offices including troubleshooting problems, answering questions regarding test requisitions, specimen handling and test additions.
• Maintains phlebotomy statistics.ec
• Organizes courier pick up schedule and ensures that specimens are prepared and held according to guidelines and are sent to the appropriate testing facility.
• Ensures specimen integrity by enforcing the laboratory’s procedures for collection, handling and processing including use of proper tubes and equipment.
• Liaison with the testing laboratory and follows all NYPH guidelines including quality control, quality assurance and safety.
• Ensure inventory and adequate supply of lab supplies, coordinate stat pick-ups as needed, troubleshoot and problem solve lab-related issues with providers, patients, and outreach lab as needed.
• Support communication of organizational initiatives, changes, or other issues as needed. Provide feedback to management on adoption and understanding. Serve as an advocate for CMA team when needed.
• Participate in debriefing and quality improvement practices to ensure quality patient care. Bring safety and quality events, concerns, and needs to debriefs/safety huddles. Collaborate with team members on quality-related projects.
• Increase transparency, encourage event reporting, and advance the safety culture by participating in and facilitating safety huddles, patient safety activities, culture reinforcement, and shared learning.
• Maintain patient privacy and confidentiality according to HIPAA requirements at all times.
• Keep current on all organizational, practice, and patient privacy policies (e.g., infection control, HIPAA) and required trainings.
• Maintain a safe and secure work environment by following all OSHA, EH&S, and public safety policies and guidelines.
• Works on special projects as requested.
• Performs blood collection as needed
• Conforms to all applicable HIPAA, billing compliance and safety guidelines

People Duties

• Direct oversight of assigned staff including recruiting and human resource management. Ensures approved HR strategy is implemented and adhered to. Ensures staff productivity benchmarks and quality measures are achieved. Develops remediation plans as needed. Establishes unit metrics and goals to measure effectiveness of retention strategies.
• Manages assigned staff schedule, time off requests, same day absences, etc. Ensure adequate coverage and address any related issues as directed.
• Evaluates staff performance and competencies, approaching the performance review process constructively and conducts it in accordance with Human Resources and departmental guidelines and procedures. Offers continuing guidance and assistance to employees on work activities, procedures, competency development and performance-related issues as appropriate. Ensures leadership is kept aware of performance of each employee on an ongoing basis. Addresses any performance related issues promptly.
• Promotes staff professionalism and performance with coaching, training and feedback. Mentors others in individual and team accountability, modeling behavior and demonstrating best practices/techniques. Demonstrates self-development and keeps current on a variety of clinical management and health care topics.

Compliance and Others

• Oversees and documents the implementation and compliance with ColumbiaDoctors and related institutional policies, procedures, programs, protocols, and systems to provide an efficient and accurate patient encounter which improves the medical office’s effectiveness and the quality of patient outcomes. Ensures compliance with all regulatory agencies, departmental and organization policies and procedures for all staff.
• Keeps current on all organizational, regulatory compliance and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.) and successfully complete all required trainings.
• Ensures compliance for a safe and secure work environment at all sites by following all OSHA, EH&S and public safety policies and guidelines.
• Maintain patient privacy and confidentiality according to HIPAA requirements at all times.

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Minimum Qualifications

• Bachelors degree or equivalency in education and experience is required.
• Minimum four years related experience in adult and pediatric phlebotomy experience.
• An equivalent combination of education and experience may be considered.
• License/Certificate: Phlebotomy Technician or Credentialed Medical Assistant.
• Excellent written communication and solid computer skills.
• Current BCLS/AED certification required.
• Candidate must demonstrate strong aptitude for detail, flexibility, adaptation to change, and ability to work independently.
• Demonstrated proficiency with OSHA standards, including disposal of biohazard waste.
• Must demonstrate strong organizational and problem-solving skills.
• Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions of an inclusive workforce that brings together the talents of people across multiple identities.
• Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations.
• Must be an engaged team member, demonstrating collaboration, inclusion, reliability, punctuality, and adaptability to new and changing situations.
• Basic proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, email systems, etc.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Must successfully complete system requirements

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Other Requirements

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 2 - Basic

Communication

Level 2 - Basic

Customer Service & Patient Centered

Level 3 - Intermediate

Emotional Intelligence

Level 2 - Basic

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 3 - Intermediate

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Business Acumen & Vision Driver

Level 1 - Introductory

Performance Management

Level 2 - Basic

Innovation & Organizational Development

Level 1 - Introductory

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Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.