• Job Type: Support Staff - Union
• Bargaining Unit: Local 2110
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $56,000- $71,600

Position Summary

The Facilities Assistant supports day-to-day building operations, event/room setups, and basic workplace services while providing light tech support for conference rooms, printers, and end users. This role is hands-on, customer-facing, and ideal for a service-oriented problem solver

Responsibilities

Facilities & Operations 

• Perform daily walkthroughs, address work orders, minor repairs, and housekeeping follow-ups.
• Set up/break down rooms for classes, meetings, and events (furniture, signage, A/V checks).
• Coordinate vendors (cleaning, HVAC, locksmith, movers) and escort as needed.
• Manage inventory of supplies; receive deliveries; handle interaction moves.
• Support safety & compliance (egress clearances, eyewash checks, AED inspections); report hazards.
• Assist with key/card access requests and badge audits.

Tech Support 

• Provide first-line support for conference room A/V (displays, projectors, microphones, Zoom/Teams).
• Triage printer/MFP issues (paper jams, toner, basic maintenance) and place service calls.
• Help with new-hire setups (docking stations, monitors, keyboards) and basic connectivity checks (Wi-Fi, Ethernet).
• Log and route tickets in the service desk; track assets (loaner laptops, peripherals).

Administration & Customer Service 

• Monitor shared inbox/phone; acknowledge requests and set expectations.
• Update checklists, logs, floor plans, and asset records.
• Support emergency drills and incident response as directed.

Other Duties

• Provides additional on-site support as required.

Minimum Qualifications

• 1–2 years in facilities, operations, or customer support (campus or office environment preferred).
• Comfort with hand tools and basic repairs; ability to lift/move up to 50 lbs and stand/walk for extended periods.
• Basic A/V and IT troubleshooting skills (Zoom/Teams rooms, displays, printers, Windows/macOS basics).
• Strong communication, reliability, and service mindset; can prioritize in a fast-moving environment. 

Preferred Qualifications

• Experience with work-order systems (e.g., ServiceNow) and room-scheduling tools (e.g., Outlook, Robin).
• Familiarity with building systems (HVAC, fire/life safety) and EH&S/OSHA basics.
• Valid driver’s license for local errands/vendor runs. 

Other Requirements

• Standard weekday schedule with occasional early mornings, evenings, or weekends for events. 
• Rotating on-call for urgent facilities issues.
• Mostly on-site; frequent walking, bending, lifting, and ladder use with proper safety practices. 

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.