• Job Type: Support Staff - Union
• Bargaining Unit: Local 2110
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $60,259 - $60,259

Position Summary

One of the world’s leading universities, Columbia University Athletics offers elite-level student-athletes the ability to compete for and win Ivy League titles and NCAA Championships. With 31 varsity sports, Columbia Athletics is the largest NCAA Division I athletics program in New York City and the only NCAA Division I sports program in Manhattan. A beautiful and peaceful campus in the heart of New York City, Columbia offers the most diverse student body in the Ivy League. Columbia Athletics has positioned itself with elite-level coaches and top-notch facilities in the Campbell Sports Complex, Baker Athletics Complex, the Milstein Family Tennis Center, and the Dodge Fitness Center.

The Office Assistant is responsible for opening the Center Monday to Friday, and professionally interacting with members, staff, students, and all other players. Maintain membership, financial records, and support running of tournaments.  

Responsibilities

• Positions entail non-traditional work hours.
• Greet members and answer all questions, and facilitate any requests from members and facility patrons.
• Assist in the preparation of the courts for play.
• Check-in guests using membership reservation software and assign courts for players.
• Utilize membership software related to court and towel rentals. Sell tennis balls. Record all transactions in a daily financial sheet.
• Check petty cash at the end of the day.
• Answer phones for reservation of courts, rates, membership information, directions to the center, lessons, programs available, and games to be arranged.
• Input all pertinent information into the court management system.
• Assist and support running tournaments held at the facility.
• Responsible for member refreshments and consistent replenishment.
• All work connected to sending a mailing to all members two-four times a year. Including managing mailing lists and marketing campaigns.
• Collaborate closely with the Director of Marketing to distribute.
• Preparing invoices for schools, Universities, and USTA who rent courts in blocks as assigned.
• Prepare and update the weekly reservation screen if necessary. Keep track of seasonal reservations, block reservations, and daily reservations.
• Exhibit the highest professional standards and ethical behavior with adherence to NCAA, Ivy League Conference, University, and the Department of Intercollegiate Athletics and Physical Education rules and regulations and/or Code of Ethics.
• Contribute to the maintenance of good working relationships with all members of the Department.
• Assume other duties as assigned by the Director of Intercollegiate Athletics and Physical Education

Minimum Qualifications

• High school diploma or equivalency, and 3 years experience required.  Bachelor's Degree highly preferred.
• Valid Driver's License.
• 1-3 years of experience in a customer service role.

Preferred Qualifications

• Knowledge of Tennis industry and facility operations preferred.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.