CS-Administrative Assistant: Digital Experience Ambassador

Position Summary

The Marketing Strategy & Enablement team in the Office of Alumni Relations and Development (OAD) is composed of three teams: Marketing Analytics & Performance, Marketing Content & Creative, and Marketing Optimization & Integration. The Marketing Optimization & Integration team works closely with cross-functional teams to use industry-leading technology to deliver omni-channel campaigns that reach constituents on their channel of choice, at the right time, with the right content.

Reporting to the Assistant Director, Marketing Initiatives, the Digital Experience Ambassador is responsible for engaging constituents of the institution on a personal (one-to-one) level, primarily through digital channels.

The primary objective of this role is to build and maintain strong relationships, promote philanthropic engagement, and ultimately solicit support to advance the mission and goals of the University. By strengthening alumni and donor connections through personalized outreach and digital engagement, the Digital Experience Ambassador directly contributes to Columbia’s mission of education, research, and service to society.

This position offers a unique opportunity for a motivated student to gain valuable experience in fundraising and digital engagement while contributing to the institution's mission and sustained success.

Responsibilities

• Initiate, develop, and maintain regular, personalized and compelling communication to engage and solicit alumni, parents, faculty, staff, and friends through various digital channels, including email, phone, text messaging, and video messaging.
• Conduct one-to-one virtual meetings or phone calls to grow knowledge of constituent's interests, and to discuss fundraising initiatives and opportunities.
• Maintain accurate and up-to-date donor records in the institution's database, documenting all interactions and communications.
• Actively implement best practices in constituent engagement, solicitation, and stewardship.
• Perform additional related duties as required.

Minimum Qualifications

• High School Diploma or its equivalent required.
• Must be a current student at Columbia University, committed to the institution's mission and values. First- and second-year students are encouraged to apply.
• Proficiency in using digital communication tools, including email, text messaging, and video messaging.
• Excellent written and verbal communication skills, with the ability to engage donors effectively through digital channels and by phone.
• Strong interpersonal skills and the ability to build and maintain positive relationships.
• Strong active listening skills.
• Ability to adapt to multiple, changing priorities and work effectively in a dynamic environment.
• Ability to maintain the highest standards of ethics and confidentiality.

Other Requirements

• Collaborative nature and willingness to work as part of a team to pursue engagement and fundraising goals.
• A passion for philanthropy and a genuine interest in the success and growth of the University.
• A commitment to upholding the Office of Alumni Relations & Development's core values (respect, partnership, ownership, and integrity), which set standards of conduct and collaboration.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.