• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule: 9am - 5pm
• Building: Neurological Institute
• Salary Range: 100,000.00 - 115,000.00

Position Summary

Responsibilities

• Navigating the patient and family across settings and specialties according to the patient care plan
• Bridging gaps between various specialists, services, points of care encountered by the patient/family
• Coordinating expedited new patient visits and facilitating obtaining as well as reviewing of necessary records
• Serving as a consistent primarily contact for patient/family
• Serves as a constant point of contact through care continuum in collaboration with the admin team and per the direction of the providers as needed
• Perform other duties per direction of providers (MD/NPs)

• Working closely with the scheduling team to coordinate timely first visit that includes assisting with new patient record review and triaging to appropriate consult/specialty
• Facilitate and assist with collection of patient medical records, pathology slides, and images in preparation for first visit and corresponding with provider with review of gathered records
• Navigation for neurosurgery patients, particularly the inpatient/outpatient transition, and helping coordination for new outpatients

• Provides patient/family with materials related to disease, treatment, potential adverse effects, symptom self-identification and management, parameters for distinguishing between what can be self-managed and what requires disease team intervention
• Makes follow up contacts (e.g. by phone, email and visit) to ensure patient/family understanding of the plan of care, evaluated adherence levels and reinforced education provided
• Documents patient/family response to information provided and communicates to the appropriate clinical team members
• Coaches patient/family through diagnostic and therapeutic experiences to minimize anxiety and ensure adherence to medical plan; provides warm handoffs at various points but maintains contact with patient/family and point of care managers as patients move along the continuum

Minimum Qualifications

• Bachelor's degree or equivalent in education and experience, plus four years of related experience as a Registered Nurse
• Must have a current New York State Registered Nurse license and board certification
• CPR/BLS certified

Preferred Qualifications

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.