• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 40
• Standard Work Schedule: M-F
• Building: The One, 1111 Westchester Avenue
• Salary Range: $65,300.00-$110,000.00

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Position Summary

Reporting directly to the Nurse Manager, the Clinical Coordinator II (Registered Nurse II), assists healthcare providers with patient care, health education/promotion, electronic medical record (EMR) chart management, coordination of patient care, and clinical protocols as needed. 

These duties include, but are not limited to, medication/immunization administration, point of care testing (POCT), clinical information abstraction, and patient education that can be in person, via our patient portal, or by phone. The Clinical Coordinator II (Registered Nurse II) will work closely with multiple providers and other clinical and administrative staff to deliver an excellent patient experience that contributes to positive health outcomes for patients and a work culture that represents our values.

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Responsibilities

Administrative/Operations

• Assesses and collects data related to patient health status and inputs this medical information into the EMR as instructed by the physician.
• Works with the care team to develop the plan and care across the continuum (e.g. inpatient, outpatient, home, skilled nursing facility, schools), which includes assisting with medication management (e.g. medication renewals), inclusive of medical prior authorizations as needed. 
• Administer immunizations and medications.
• Under limited supervision, executes nursing interventions by collaborating with the care team and following standards of care established by the unit/department.
• Supports ongoing clinical functions of the service to provide compassionate patient-centered care.
• Handle telephone, My Chart, and in-person triage (for symptom management) as well as patient education.
• Assist with the management of urgent and emergent patient situations in conjunction with care team leadership.
• Coordinates multidisciplinary health care services and arranges diagnostic tests (i.e., lab, x-ray) as ordered by physicians and performs diagnostic testing, therapeutic, and interventional procedures as needed under physician supervision.
• Review and act on test results (lab, x-ray)
• Review and manage communications from internal and external “customers” inclusive of in-basket messages, updating immunizations, and updating health maintenance items.
• Ensures infection control compliance within the practice.
• Addresses appropriate measures to provide patient and family satisfaction.
• May float to other clinics as needed for operational need.
• Other duties as assigned and appropriate to scope, education, and/or training.

Specialty Specific Duties

• Participate in the development, review, and revision of associated policies, protocols, standards of care, and standard operating procedures for Pediatric Urology.
• Assist physicians with ambulatory procedures and treatments.
• Supports physicians with clinical trials and other research activity.
• Responsible for procurement, storage and upkeep of clinical supplies, equipment and medication.

 People

• May precept new clinical staff, including Medical Assistants, LPNs, and more junior nurses.

Compliance

• Maintain patient privacy and confidentiality according to HIPAA requirements at all times.
• Keep current on all organizational and practice policies (e.g., infection control, HIPAA), goals, initiatives, and required trainings
• Ensure that University and Department policies and procedures are followed.
• Successfully complete all required university, hospital, and department trainings.
• Other duties as assigned within professional scope of practice/training/education.

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Minimum Qualifications

• Bachelor of Science degree in Nursing or equivalent of education, training, and experience.
• A minimum of 3 years of related experience. Clinical rotation experience associated with BSN degree programs will be applied toward related experience requirements.
• An equivalent combination of education and experience may be considered.
• Current and unrestricted New York State RN license.
• Basic Life Support certified.
• Advanced Basic Life Support certified.
• Ability to work indoors in an environmentally-controlled environment with a degree of dust, noise, odors, etc., without undue discomfort.
• Ability to perform sedentary work that primarily involves sitting or standing for long periods of time.
• Travel between clinical sites may be required depending on need.
• Duties performed routinely require exposure to blood, bodily fluid, and tissue. Incumbent in expected to perform and/or/assist in emergency care and/or first aid as needed.
• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact, respect, and sensitivity.
• Must have excellent communication skills and the ability to communicate effectively with a diverse audience of peers, management and other stakeholders.  Must have highly developed interpersonal skills and ability to deescalate stressful situations. 
• Must be an engaged and positive team member demonstrating collaboration, inclusion, reliability, punctuality, and adaptability to new and changing situations including helping peers adapt to new situations.
• Strong proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, Email systems, etc.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Must successfully complete systems training requirements.

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Preferred Qualifications

• Physician practice experience preferred.

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Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 2 - Basic

Communication

Level 3 - Intermediate

Customer Service & Patient Centered

Level 3 - Intermediate

Emotional Intelligence

Level 2 - Basic

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 2 - Basic

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Performance Management

Level 1 - Introductory

Innovation & Organizational Development

Level 1 - Introductory

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Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.