Care Coordinator

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $66,300.00 - $70,000.00

Position Summary

The Division of Women’s Mental Health in the Department of Obstetrics & Gynecology at Columbia University Irving Medical Center (CUIMC) is seeking a Care Coordinator to support outpatient operations and overall care coordination for patients. The ideal candidate will be serving as a primary point of contact for all patient services, scheduling and administrative needs.

Responsibilities

• Act as a liaison for the patient and family, working with both administrative and clinical staff from multiple divisions and departments to improve the patient’s overall experience and to ensure appropriate care coordination.
• Enhances the patient’s experience by serving as the primary point of contact and administrative care coordinator for patients and family members.
• Ensure that all related patient appointments for an episode of care are secured in a timely manner and coordinated for patient convenience, addressing and resolving process or administrative issues that impede timely access to care.
• Responsible for collaborating with providers and members of the care delivery team to triage, coordinate, and consistently manage the patient journey.
• Responsible for obtaining benefits verification and prior authorizations.
• Works with patients and families to answer questions and resolve issues, particularly around insurance coverage.
• Develops and coordinates a system which organizes the flow of patients from initial appointment to completion of their care experience.
• Applies advanced interpersonal and communication skills in all interactions with patients, clinical personnel, and administrative personnel. Adapts well to change and priority level of duties.
• Demonstrates flexibility with division and organizational needs.
• Serves as a role model of excellent customer service.
• Responds constructively to the needs of all individuals with whom they interact on a daily basis.
• Assesses and monitors customer satisfaction and responds promptly to voiced and identified concerns.
• Communicates with staff complimentary/constructive feedback from self and others.
• Demonstrates flexibility with growth of a brand-new program for the department.
• Perform other related duties and responsibilities as assigned/requested.

Minimum Qualifications

• Requires a bachelor’s degree or equivalent in education and experience.
• Proficient computer skills required. Excellent communication skills, both verbal and written. Able to provide a high level of customer service.

Preferred Qualifications

• Bachelor's degree with an emphasis in healthcare administration, business, psychology, or related field preferred.
• Three (3) years of work experience in patient care coordination, patient scheduling, or secretarial role.
• Spanish speaking a plus.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.