• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $66,000 - $68,000

Position Summary

University Life is a central division that works with Columbia’s 17 schools and colleges and serves as a student life hub. We are committed to promoting a diverse and inclusive campus culture where students can thrive in all dimensions of their lives. We focus on connecting students to each other, to the broader University and surrounding community, and to opportunities beyond their schools.

University Life was created to develop and enhance the student experience at Columbia University. Working in collaboration with students, faculty, and staff, University Life focuses on enhancing the student experience by strengthening resources, policies, and conversations, and building community outside of the classroom. Our efforts all connect to core values for the Columbia community:

• Inclusion and belonging
• Health and well-being
• Sexual respect
• Community citizenship

The Center for Student Success and Intervention (CSSI) falls under the University Life umbrella, and uses a 360-degree lens to approach student support work, including individual and student group conduct, intervention case management, and student support initiatives. CSSI incorporates supportive measures for students with more significant needs, including students managing academic and behavioral issues, students of concern, and students with unmet basic needs. CSSI is responsible for connecting students to the support they need to overcome challenging situations, and it oversees the university's student conduct investigation and adjudication processes. Student Support and Intervention, in accordance with the expectations of students at Columbia University, upholds the highest standards of respect, integrity, and civility.

Reporting to the Senior Associate Director of Operations, the Administrative Coordinator will provide operational support to the Accountability and Student Group Conduct team including administration of the Student Group Adjudication Board process for the University.  The Administrative Coordinator will also triage and respond to sensitive inquiries from students, faculty, administrators, and family members regarding the Center for Student Success and Intervention policies and procedures in accordance with the Family Educational Rights and Privacy Act (FERPA).

Responsibilities

• Serves as the primary point of contact for students and student groups during a disciplinary process.
• Responsible for conducting intakes and file reviews. Responds to students, faculty, administrators, and advisors regarding inquiries or other correspondence.
• Manages and distributes Access Restriction and Persona Non Grata notifications to partner offices.
• Coordinates scheduling for Accountability & Student Group conduct including, the preparation of electronic correspondence (notice letters, appointment letters, follow-up on hearing letters, etc.) and other case-related materials (investigative reports, appeals, record requests, etc.) associated with student group conduct actions
• Maintains an accurate electronic filing system.
• Resolves all facilities and technology issues. Manages office software and technology, including Maxient - Columbia University’s student conduct database system and Zoom.
• Routinely analyzes various reports including incident reports, case records, and other sensitive data.
• Determines policy violations in accordance with federal, state, and institutional guidelines.
• Processes invoices, employee reimbursements and reconciles the CSSI operational budget.
• Creates requisitions and purchase orders in compliance with University and departmental guidelines.
• Manages timely progress and assists in implementation of projects or initiatives overseen by this position or the Directors, including programs, staff training and development, systems implementation, and community events programming.

Additional duties as assigned.

Minimum Qualifications

• Bachelor’s Degree and/or its equivalent and a minimum of 2-4 years in related administrative experience in a university or other complex organization.
• Must possess excellent verbal and written communication skills and should have experience and knowledge in drafting legal documents, interpersonal communications, customer service, dealing with ambiguity, program planning, and other organizational skills.
• Must display resourcefulness, discretion, attention to detail, flexibility and the ability to prioritize and manage multiple tasks.
• Proficiency in Microsoft Office, Google for Education, Adobe Creative Cloud (Acrobat, Dreamweaver, Illustrator, etc.), and other publishing or database software is preferred.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.