Senior Dental Receptionist

• Job Type: Support Staff - Union
• Bargaining Unit: SSA
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $28.68-$28.68

Position Summary

The Senior Dental Receptionist provides administrative and front-desk support to assigned clinical providers and the dental clinic area. Responsibilities include scheduling appointments, assisting patients, processing payments, maintaining accurate records, and performing related administrative functions.

Responsibilities

• Complete patient check-in/check-out procedures.
• Will review and discuss treatment plans with patients, posting payments and verify financial data in EPIC.
• Verify insurance eligibility and review billing and collection information in EPIC.
• Schedule patient appointments and process scheduling requests, including schedule adjustments, active requests, and referrals in EPIC.
• Provide patient reception, registration, and assist with responding to patient inquiries.
• Run and review daily scheduling reports and correct routine updates as needed.
• Enter and verify patient demographic and financial information in EPIC.
• Complete patient reimbursement insurance forms.
• Establish and maintain effective working relationships with patients, staff, students, faculty, and clinical providers.
• Perform other related administrative duties as assigned.

Minimum Qualifications

• Two years (2) of college or completion of secretarial school or equivalent business experience plus a minimum of one (1) to two (2) years related experience.

Preferred Qualifications

• Bachelor's degree is desirable.
  Experience handling payments and computer data entry
  Bilingual - English and Spanish skills a plus.

Other Requirements

• Knowledge of clinic computerized scheduling/chart/billing system.
• Maintain confidentiality of protected health information and other sensitive information.
• Must abide by "Principles of Behavior."
• Must be extremely personable and possess excellent communication skills.
• Must also exhibit strong follow-through, establish and maintain effective working relationships with staff, students, and faculty, and maintain confidentiality of protected health and sensitive information.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.