• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: full-time
• Standard Work Schedule:
• Building:
• Salary Range: $95,000-$105,000 annually

Position Summary

Reporting to Associate Director, Student Financial Services, the Manager of Real Estate Billing serves as the subject matter expert for all real estate billing and owns the operational execution, controls, compliance, reporting, and continuous improvement of real estate billing across a complex residential and commercial tenant portfolio including approximately 2,000 residential and 120 commercial tenants with annual billing volume of approximately $3.8 million and $2 million respectively. The role reviews and approves complex transactions and account resolutions, serves as the escalation point for non-routine billing issues, develops procedures and metrics, coordinates collections escalation and audit responses, and supervises one direct report. The role ensures the integrity, efficiency, and scalability of billing processes across the full tenant lifecycle.

Responsibilities

Specific responsibilities include, but are not limited to:

• Oversees end-to-end billing operations, including lease setup, billing execution, cash application, and account lifecycle management

• Ensures timely and accurate billing across the full real estate portfolio

• Reviews and approves complex transactions, adjustments, and account resolutions

• Reviews exceptions and determines appropriate billing treatment

• Establishes and maintains operational controls to reduce revenue leakage and billing errors, and ensure accuracy, completeness, and compliance

• Leads collections strategy, including escalation frameworks and coordination with legal counsel where required

• Ensures compliance with applicable regulatory requirements related to rent-controlled and regulated properties

• Owns and continuously improves billing processes, identifying automation and efficiency opportunities

• Serves as primary escalation point for complex Tier 2 issues and independently resolves non-routine billing issues

• Partners with Finance Service Desk to optimize service model and escalation pathways

• Manages banking-related processes tied to tenant activity, including deposits and cash flow coordination

• Develops, recommends and maintains policies, procedures, and documentation for billing operations based on operational risk, compliance and service metrics

• Provides leadership, coaching, and oversight to staff; ensures high performance despite lean structure

• Partners cross-functionally with Treasury, Financial Reporting, and other finance teams

• Supports audits and provides documentation and responses as required

• Develops reporting and metrics to monitor performance and inform decision-making

• Coordination with Facilities on tenant arrears and litigation issues

• Assigns work, sets priorities and deadlines, reviews work, prepares the performance review and provides performance feedback for one direct report

• Performs other related duties and special projects as assigned

Minimum Qualifications

• Bachelor’s degree in Accounting, Finance, or related field.
• Minimum of four years of progressively responsible experience in billing, accounts receivable, or financial operations.
  
  

Preferred Qualifications

• Experience in real estate or property-related billing environments strongly preferred.
  
  

Other Requirements

• Prior supervisory or lead experience.
• Strong operational leadership skills with ability to balance strategic oversight, and hands-on execution.
• Advanced Excel and ERP experience.
• Must demonstrate strong problem-solving, organizational, and communication skills.
• Ability to operate independently, manage competing priorities, and influence stakeholders across functions.
• Strong judgment, professionalism, and commitment to service excellence.
  
  

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.