Manager-Emergency Operations

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $75,000 - $90,000

Position Summary

The incumbent provides direct program support for Columbia’s Emergency Medical Service (CUEMS), the public access defibrillator program, the CPR program, and other strategic initiatives.  Under general supervision of the Associate Director, Emergency Management, the incumbent provides essential administrative, organizational, and operational support to ensure the efficient functioning of key teams, projects, and initiatives within Columbia Health. This role serves as a central point of coordination for meetings, documentation, communication, and action item tracking, supporting cross functional collaboration and operational excellence that advances the mission and strategic plan of Columbia Health.   This is an essential on-site role with potential for hybrid work.  Some evening and weekend hours may be required. Visa sponsorship is not available for this role.

Responsibilities

CUEMS Support (35%)

• Assist with day-to-day administrative and operational support of CUEMS.
• In conjunction with the Associate Director, oversee CUEMS student leadership in recruitment, onboarding, training, performance management, succession planning, and operational decision-making
• Support management of volunteer EMT staffing, scheduling, and special event planning
• In conjunction with Public Safety, oversee emergency vehicle care and maintenance per State regulations, vehicle specifications, and the Public Safety Fleet Management Plan; including emergency repairs and preventive maintenance.
• Ensure proper management, accountability, and utilization of all CUEMS property and resources.
• Maintain oversight of inventories of medical equipment and supplies to ensure operational readiness.
• Supervise and provide operational support for student EMTs on crew, at trainings, or special details.
• Monitor compliance with the Standard Operating Procedures.
• Serve as operational contact for significant vehicle issues, facility concerns, and crew incidents
• Support onboarding and training of new members, including University, NYC, & NYS laws, policies, and protocols as well as electronic systems access.
• Assist in maintaining compliance with internal policies and NYS regulations.
• Support documentation management, reporting systems, and electronic records maintenance.
• Assist with preparation of training materials and documentation; support quality improvement initiatives and assist in preparing operational reports and metrics

Columbia University CPR/PAD Program Support (30%)

• Support overall growth and operational efficiency of the CPR Program.
• Assist with CPR class planning and scheduling logistics; prepare and organize required documentation for each certification course; and Assist with the submission of certification paperwork and maintaining compliance records.
• Support training site administration and ensure compliance with the CPR program requirements.
• Monitor instructor certification status and ensure adequate instructor staffing to support program needs. Day-to-day management of PAD/AED program including inventory, inspections, and documentation 
• Manage routine inspection, maintenance, testing and documentation of AED equipment; including device and battery replacement, expiration tracking, replacement schedules, and documentation. Ensure that all AEDs are maintained and tested according to manufacturer and government standards.
• Manage PAD/AED program training and record-keeping
• Design, develop, collect, analyze, and report program data and metrics to support reporting and planning.
• Support interpretation of collected data and recommend process improvements.
• Evaluate efficiency of current documentation and reporting methods.
• Assist with quality assurance and continuous improvement initiatives for CPR instruction and program delivery.
• Assist in initiatives to enhance program sustainability and responsible growth.

Compliance & Other Projects (25%)

• Support and manage key elements of strategic priorities including emergency preparedness, business continuity, and resilience initiatives.
• Support the administrative and operational needs of preparation for AAAHC accreditation
• Support divisional business continuity planning, emergency management initiatives, tabletop exercises, drills, after-action reports and improvement plan tracking; collaborate with other University departments in the planning and implementation of Columbia Health Emergency Action Plans for major incidents.
• Schedule, coordinate, and attend all related meetings, ensuring timely distribution of meeting details and materials; take meeting notes, capturing key discussions, decisions, and assigned action items
• Maintain all relevant documents and records within document management systems, ensuring correct categorization, organization, and placement in appropriate departmental folders.
• Track and monitor action items assigned during meetings and follow up to ensure deadlines are met.
• Assist with aspects of operational effectiveness when necessary, including oversight of planning, analysis, and the implementation and execution of tasks that support Columbia Health programs, personnel, and services.
• Develops new, and updates existing, tools, resources, web content, and other Columbia Health materials related to the assigned special projects.  Develops internal and external messaging regarding assigned projects.
• Act as a liaison and manage information flow on assigned projects and independently respond to a variety of inquiries and communication related to projects
• Apprise impacted stakeholders and deliver regular briefings on status of issues and impending deadlines. Initiate and track follow-up actions.

Emergency Care (5%)

• Provide Basic Life Support pre-hospital care in accordance with City and Statewide Emergency Protocols and CUEMS policies as indicated for patient condition.
• Adhere to all National, State, University, and CUEMS policies regarding patient care, transport, reporting, supplies, equipment, and emergency vehicle care and handling. Delegate, as appropriate, aspects of patient care and documentation to EMTs on crew and provide appropriate guidance and feedback.
• Communicate and coordinate with Public Safety, FDNY, EMS agencies, hospitals, and other response partners as appropriate.
• Make appropriate notifications and electronic entries following all EMS calls.
• Ensure appropriate communication to key University stakeholders Assist in providing continuity of service under emergency circumstances and special events

Performs other duties as assigned (5%)

Minimum Qualifications

Preferred Qualifications

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.