Manager, Education/Training

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $100,000 - $110,000

Position Summary

The Education and Training Manager will play a pivotal role in advancing the mission of the Herbert Irving Comprehensive Cancer Center (HICCC) by supporting initiatives that further research, education, and patient care. This position offers the opportunity to provide both tactical and strategic guidance in the development and execution of clinical research training programs. The ideal candidate will demonstrate leadership in fostering a culture of continuous learning and improvement within the clinical research team. The Education and Training Manager will report to the Associate Director Clinical Research Nursing and Education. Flexible and hybrid work arrangements may be available, subject to business needs. Details will be discussed during the interview process.

Responsibilities

The responsibilities of the Education and Training Manager include, but are not limited to:

Training Program Design & Implementation:

• Develop and deliver comprehensive training curricula for oncology clinical trials, incorporating Good Clinical Practice (GCP) compliance, and Electronic Medical Record (EMR) documentation standards to ensure all clinical research staff are well-equipped to
  support high-quality patient care and research activities.

Onboarding and Staff Development:

• Lead the onboarding process for new research staff, ensuring a smooth integration into the team while providing consistent, ongoing education to enhance performance and professional growth. Establish structured check-ins with new personnel at key
  onboarding milestones to assess progress, answer questions, identify barriers, and reinforce role expectations. Develop programs aimed at reducing the time to proficiency for new hires.

Mentorship for New Staff:

• Provide direct mentorship to new staff members, offering guidance, support, and constructive feedback to foster professional growth and integration into the team. Conduct regular check-ins with new personnel during their first months in role to
  evaluate training progress, address knowledge gaps, and ensure they receive timely support. Ensure that new staff are not only trained effectively but also receive ongoing mentorship to enhance their performance and confidence in their roles

Continuing Education and Professional Development:

• Facilitate ongoing continuing education programs for clinical research staff, ensuring alignment with evolving industry standards, regulatory requirements, and best practices. Provide and organize monthly education sessions that address priority training topics, operational updates, regulatory expectations, and identified staff development needs. Support staff in obtaining certifications and professional development opportunities.

Principal Investigator and Research Personnel Onboarding:

• Oversee the onboarding process for Principal Investigators and other research personnel, providing essential training to ensure they are compliant with institutional and regulatory guidelines.

Collaboration with QA and Regulatory:

• Partner with Quality Assurance, Regulatory, and clinical research leadership to identify, develop, and implement targeted training initiatives in response to sponsor audit findings, internal quality reviews, protocol deviations, and other identified areas of risk. Translate findings and trends into actionable education and training strategies that support corrective and preventive actions, strengthen clinical research practices, and facilitate continuous quality improvement.

Training Needs Analysis & Gap Identification:

• Conduct regular, comprehensive training needs analyses to identify educational requirements for clinical research staff, including role-based competencies, onboarding progress, audit findings, protocol deviations, workflow changes, staff feedback, and
  emerging operational or regulatory needs. Continuously evaluate existing training programs and educational offerings to assess effectiveness, relevance, participation, and opportunities for improvement. Establish measurable benchmarks, milestones, and
  performance indicators to evaluate training outcomes, monitor progress, and guide ongoing program enhancements. Work closely with Disease-Based Team Leads, Managers, Quality Assurance, and other stakeholders to prioritize gaps, define learning
  objectives, and ensure training programs remain aligned with operational, regulatory, and quality improvement priorities.

Tool and Resource Development:

• Create and implement innovative training tools, assessments, and resources to ensure effective staff education and reduce the time it takes for new hires to reach full proficiency. Design and refine tools that improve process efficiency while minimizing
  errors and enhancing staff competence.

Training Documentation & Compliance:

• Establish and maintain an effective system for documenting staff training, ensuring thorough tracking of completion and quality of all training activities. Ensure staff competence and compliance are continuously monitored to maintain high standards of patient safety, protocol adherence, and data integrity.

Program Management & Growth:

• Oversee the ongoing management, execution, evaluation, and expansion of the Clinical Trials Training Program, ensuring that activities align with HICCC strategic goals and objectives. Use established benchmarks, training outcomes, staff feedback, quality
  metrics, and identified organizational needs to evaluate program effectiveness and guide continuous improvement. Identify opportunities to streamline operations, strengthen educational offerings, and enhance the program’s reach and impact.

Lead Engagement and Education Initiatives:

• Lead one to two staff engagement or education initiatives that strengthen communication, reinforce training priorities, and promote consistent adoption of clinical research best practices across teams.

Collaboration with HICCC CRTEC Office:

• Work closely with the HICCC Clinical Research Training and Education Center (CRTEC) to coordinate and align clinical research educational initiatives. Collaborate on the development and enhancement of educational training programs to support the
  continuous development of the clinical research workforce, ensuring alignment with institutional goals and standards.

LaGuardia College Internship Program Oversight:

• Oversee and enhance the LaGuardia College internship program in collaboration with the CPDM and other stakeholders. Ensure the internship program provides meaningful educational experiences for students and supports the development of a diverse talent
  pool for future clinical research roles. Mentor and guide interns, ensuring their smooth integration and professional development throughout their internship tenure.

Monthly Education Session Planning:

• Develop, organize, and facilitate a monthly education calendar for clinical research staff. Coordinate presenters, materials, attendance tracking, and follow-up resources to ensure sessions are timely, relevant, and responsive to assessed training needs.

Other Duties as Assigned:

• Perform other related duties and responsibilities as assigned/requested.

Minimum Qualifications

• Bachelor's degree or equivalent in education and experience; plus 4 years related experience required. 

Preferred Qualifications

• Health Insurance Portability and Accountability Act (HIPAA), Good Clinical Practice (GCP), and Conflict of Interest (COI) upon hire.
• Excellent interpersonal and organizational skills.
• Computer Skills: proficiency with MS Word and Excel programs and familiarity with Mac and PC platforms.
• Master’s Degree in related area.
• 2 years of Clinical trials experience. 

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.