Educational Technologist

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $82,000 - $87,000

Position Summary

Reporting to the Associate Director of Academic Technology Solutions, the Educational Technologist supports the implementation, administration, adoption, and continuous improvement of educational technologies used across the School of Professional Studies (SPS).

The Educational Technologist works closely with colleagues across Online Curriculum and Instruction (OCI), including Instructional Design, Faculty Assessment and Development, and Online Support and Academic Technology, to support effective uses of technology in teaching, learning, and academic operations across online, hybrid, and on-campus modalities.

The position provides hands-on support for tools within the SPS Academic Technology Stack, including configuration, testing, troubleshooting, documentation, training, and user support. The Educational Technologist also participates in pilots and evaluations of new and emerging technologies, including AI-enabled tools, and helps collect information about usability, accessibility, interoperability, and instructional effectiveness to inform technology decisions.

The Educational Technologist serves as a knowledgeable resource for faculty and staff, helping translate instructional and operational needs into practical technology solutions while supporting consistent, accessible, and sustainable technology practices across SPS.

Responsibilities

1.    Academic Technology Implementation and Support

• Support the implementation, configuration, administration, and ongoing maintenance of tools within the SPS Academic Technology Stack, applying professional judgment to evaluate appropriate configuration and support approaches.

• Analyze and troubleshoot escalated issues involving educational technologies and coordinate with internal teams, CUIT, and vendors as appropriate to support timely resolution.

• Support integrations and interoperability among academic technologies, the learning management system, and related platforms.

• Participate in testing, quality assurance, and deployment activities for new technologies, system enhancements, and platform updates.

• Maintain accurate documentation of system configurations, processes, workflows, known issues, and support procedures.
  
  

2.    Faculty, Staff, and Program Support

• Consult with faculty, staff, instructional designers, and other OCI colleagues to assess instructional and operational needs and identify appropriate uses of educational technology in support of teaching, learning, assessment, and academic operations.

• Provide individual and group training, consultations, demonstrations, and other end-user support to promote effective adoption and use of academic technologies.

• Develop and maintain user guides, training materials, tutorials, and other resources using clear, accessible, and user-centered approaches.

• Support faculty and programs in the effective use of learning management systems and related educational technologies across online, hybrid, and in-person modalities.

• Identify recurring user needs, challenges, and opportunities, and communicate findings to the Associate Director of Academic Technology Solutions to inform service and technology improvements.
  
  

3.    Technology Evaluation and Continuous Improvement

• Participate in pilots and evaluations of new and emerging educational technologies, including AI-enabled tools and functionality embedded within existing platforms.

• Conduct functional testing, gather feedback, evaluate findings and user feedback, and provide recommendations regarding usability, accessibility, instructional value, technical performance, and user experience.

• Assist with collecting, interpreting, and analyzing usage, support, and adoption data to help evaluate technology effectiveness and identify opportunities for continuous improvement.

• Monitor developments in educational technology and share relevant trends, tools, and practices with the Associate Director and OCI colleagues.

• Contribute to the development and refinement of workflows, standards, and processes that support scalable and sustainable academic technology services.
  
  

4.    Accessibility, Privacy, and Compliance

• Interpret and apply established accessibility standards and best practices when configuring, testing, documenting, and supporting academic technologies.

• Assist in identifying accessibility barriers and work with appropriate SPS, University, and vendor partners to support remediation.

• Support reviews of educational technologies for compliance with institutional requirements related to accessibility, data privacy, security, and responsible technology use.

• Escalate identified risks, compliance concerns, or technical issues to the Associate Director of Academic Technology Solutions as appropriate.
  
  

5.    Collaboration and Operations

• Collaborate with colleagues across OCI and SPS on academic technology projects and initiatives.

• Coordinate with CUIT and other University technology units on implementation, support, integration, and troubleshooting activities as assigned.

• Support vendor-related operational activities, including testing, issue escalation, documentation, and implementation coordination, under the direction of the Associate Director.

• Contribute to change management and communication activities associated with technology launches, updates, and service changes.

• Support student workers, temporary staff, or project-based resources as assigned; supervise assigned staff on an as-needed basis.

Performs additional duties and responsibilities as assigned or requested

Minimum Qualifications

• Bachelor’s degree and/or equivalent related experience required

• Three years of related experience

Preferred Qualifications

• Master’s degree in educational technology, instructional design, information technology, or a related field

• Experience supporting faculty and academic programs in higher education

• Experience participating in technology pilots, implementations, platform migrations, or other cross-functional technology projects

• Familiarity with web APIs, system integrations, authentication protocols, or related technologies.

• Experience with scripting, automation, or other approaches to improving technology-enabled workflows

• Familiarity with institutional requirements related to data privacy, information security, and accessibility

• Knowledge of evidence-based online teaching practices or instructional design principles

• Experience developing technology training, documentation, or other faculty-facing support resources

Other Requirements

• Experience supporting educational technologies, learning management systems, or other digital platforms in higher education or a related environment

• Demonstrated experience implementing, configuring, supporting, or troubleshooting educational technologies

• Experience working with learning management systems such as Canvas, Brightspace, Blackboard, or similar platforms

• Strong communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders

• Demonstrated ability to provide technology consultations, training, documentation, or end-user support

• Strong analytical and problem-solving skills, including the ability to troubleshoot technology issues and identify practical solutions

• Working knowledge of web technologies, including HTML and CSS, and the ability to troubleshoot web-based content and applications

• Familiarity with accessibility standards and digital accessibility best practices

• Ability to manage multiple priorities, maintain accurate documentation, and work effectively in a collaborative environment

• Demonstrated curiosity about emerging educational technologies and commitment to staying current with developments in areas such as AI-enabled tools, automation, learning platforms, and digital teaching and learning

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.