Custodial Services Manager

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $110,000 - $120,000

Position Summary

Reporting to the Director for Custodial Services, the Manager is primarily responsible for delivering a quality and reliable custodial services program to the academic and administrative units on the Morningside Campus. Provides technical expertise to the custodial operation and defines specific programs necessary to maintain facilities in the most efficient and effective manner. Develops and implements custodial programs, routines and schedules. Analyzes feedback and adjusts programs, schedules, and labor requirements accordingly.

Responsibilities

• Develops priorities and directs Supervisors to realize departmental objectives
• Directs Supervisors in the management if workload across the unit to assure a timely and quality response to requests for service
• Determines the most effective manner to allocate resources during periods of peak demand
• Supports the Director and works closely with other Managers and Supervisors across Facilities Management to ensure a well-coordinated effort to maximize the provision of complimentary services
• Establishes performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction
• Continually assesses performance through established standard and applies corrective measures as required
• Assists individual supervisors as necessary with disciplinary actions
• Evaluates and makes recommendations on equipment, supplies, and procedures
• Ensures that all custodial activities and programs are accomplish in accordance with statutory requirements and regulatory guidelines
• Assists the Director in the development and implementation of fiscal strategy for achieving departmental gaols
• Reviews impact of the approved capital plans on custodial services and adjusts programs accordingly
• Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff
• Oversees parts, materials, and equipment inventories to ensure adequate stocking levels
• Hires, trains, evaluates, and terminates staff as required
• Interprets the collective bargaining agreement and resolves issues that may arise
• Performs other duties as assigned

Minimum Qualifications

• Bachelor's degree or 7 years of demonstrated supervisory experience (union/non-union) with 5 years of related experience in custodial/maintenance services required
• Experience in the management of custodial services including workflow, resources, inventory management, and personnel management required
• Must have knowledge of cleaning Commercial, Facilities, and Buildings
• Computer literacy, strong knowledge of MS Office, and excellent oral and written communication skills required

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.