• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $65,000 - $70,000

Responsibilities

Temporary Staffing Office - Customer Relationship Management:

• Develop and implement efficient processes to ensure smooth workflow in the placement and tracking of temporary associates at the University.
• Ensure prompt, effective, professional interactions and provide consistent, high-quality customer service.
• Provide proactive, responsive, and effective support to resolve issues as they arise.
• Build and maintain relationships with vendor partners and HR departments at the University.

Temporary Staffing Office - Vendor Management:

• Independently manage the sourced candidates, submissions, and interview scheduling process for temporary candidates.
• Work with Vendor Partners to make the candidate submission and associate management process seamless with an emphasized attention to detail.
• Collaborate with vendor partners to prioritize the placement of qualified candidates from the local community across the University in temporary positions.
• Provide ongoing feedback to Vendor Partners on candidate submissions and associates' assignment performance and work with hiring managers to track associate hours to ensure compliance with university policies.
• Address timekeeping and invoicing issues, ensuring records and reporting are accurate and up to date.
• Train vendor partners and Columbia hiring managers on technology tools.

Technology Utilization and Process Optimization:

• Leverage technology to streamline staffing processes and improve operational efficiency.
• Provide real-time reporting to hiring managers and vendors to track temporary staffing activities.
• Utilize technology to send automated email updates, including notifications on assignment terminations and reminders for pending timesheet approvals.

Temporary Staffing Office and Columbia Employment Information Center (“CEIC”) - Project Work:

• Collaborate with CEIC staff on open temporary positions with a focus on local hiring.
• Participate in and contribute to internal projects and initiatives.
• Perform other related duties as assigned or requested, including but not limited to data management and ad-hoc projects across the CEIC teams.
• Act as a proactive team member on special projects as needed.

Minimum Qualifications

• Bachelor’s degree and/or the equivalent with a minimum of 2 years of related experience required.

Other Requirements

The successful candidate will possess:

• Proficiency in utilizing technology for tracking clients and associate information, reporting, and workflow automation; advanced level Excel/Google Sheets (vlookup, pivot tables, other analytical formulas), Google Suite, and Microsoft 360.
• Proven success in administrative support, ideally in an HR or Staffing environment.
• Excellent customer service and relationship management skills.
• Strong verbal and written communication abilities.
• Ability to manage multiple tasks with attention to detail and adjust priorities based on changing business needs.
• Goal-oriented mindset with a team-focused approach.
• Knowledge of lawful employment practices, including interviewing and selection standards.
• Flexibility to respond to urgent staffing needs outside of standard business hours.