Assistant Director, Technical Services
Assistant Director, Technical Services
- 559863
- New York
- Opening on: Sep 29 2026
- Grade 13
- Job Type: Officer of Administration
- Bargaining Unit:
- Regular/Temporary: Regular
- End Date if Temporary:
- Hours Per Week: 35
- Standard Work Schedule:
- Building:
- Salary Range: $100,000 - $110,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
The Assistant Director will provide operational and administrative leadership for all elements of the technical/audio visual services to ensure a customer focused service delivery. Directs the technical services support for Lerner Hall, Faculty House, Low Library, Outdoor Space, and other University buildings. The Assistant Director of Technical Services is responsible for identifying, creating and implementing solutions to improve interdepartmental communications, customer service delivery, and information processing.
Responsibilities
- Creates and maintains the tech Schedule to ensure comprehensive staffing for all events, students and conference services – managing call outs and securing contractors and casual techs where necessary.
- Leads the Technical Services Management Team support for Lerner Hall, Faculty House, Low Library, Outdoor Space, and other University buildings. .
- Establishes procedures, standards, and practices for the operation and maintenance of Lerner Hall’s complex technical inventory of audio/visual equipment and theatrical sound and light equipment to ensure a customer focused service delivery of services. .
- Provides department-wide direction in all areas of technical services including the support and maintenance of existing equipment and the development of new technical solutions.
- Creates and implements standardized procedures to ensure that assets are protected, expenses are controlled, and the technical support functions operate efficiently, effectively, and with proper internal controls.
- Collaborates with other members of the UEM management team to develop and implement the one stop shopping initiative.
- Interacts effectively and diplomatically with the University community including staff, management, campus departments, student organizations, and the general public. Develops relationships with people from public areas of the University to maintain a customer friendly environment.
- Special projects, continuous improvement initiatives, and other duties as assigned.
Minimum Qualifications
- Bachelor’s degree and/or its equivalent required. A minimum of five years of related experience required.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Similar Jobs
| Title | Location | Department | Summary |
|---|---|---|---|
| Manager, Desktop Support | Columbia University Medical Center | The Manager, Desktop Support oversees daily operations of the desktop support team, ensuring timely and effective technical assistance for CUIMC faculty, staff, and students. This role manages service delivery, staff development, and process improvements to maintain high standards of customer satisfaction and operational efficiency. The Manager collaborates with other IT units to support institutional goals and uphold security and compliance standards. | |
| Director, IT Portfolio Management | Manhattanville | Reporting to the Executive Director of Information Technology, the Director of IT Portfolio and Project Management leads how technology work is selected, sequenced, delivered, and governed at Columbia Business School (CBS). The Director owns the School's technology portfolio end to end: the annual planning cycle with the Dean's Office, intake and prioritization of new demand, the project management function that delivers it, and the standards used to determine when a solution is ready to become a supported institutional service. The role sits at the point where business need becomes technology commitment, and ensures technology investments are deliberate and well-governed rather than reactive. This position requires both strategic judgement, including the ability to recommend against a proposed initiative, and hands-on delivery management. The Director serves as a senior member of the CBS IT leadership team. | |
| Senior Service Specialist | Columbia University Medical Center | The Senior Service Specialist provides advanced desktop, laptop, and network support for administrative departments across CUIMC, including executive-level (VIP) users. This position serves as a key escalation point and team lead, responsible for coordinating ticket workflows, mentoring staff, and managing project-based work. The role includes a mix of onsite and remote support for hardware, software, networking, and mobile device issues. The Senior Service Specialist will also assist with documentation, custom configurations, and coordination with vendors and IT peers. They are expected to stay current with technology trends and actively contribute to the improvement of systems, processes, and end-user support experiences. This role delivers IT services on behalf of CUIMC in coordination with external affiliates and institutional partners, supporting integrated technology operations across organizations. Subject to business needs, we may support flexible and remote work arrangements. Options will be discussed during the interview process. |
