Assistant Director, Faculty Housing

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $105,000 - $115,000

Position Summary

Reporting to the Director, Leasing Administrations, the Assistant Director of Faculty Housing is a key leadership role responsible for overseeing the comprehensive management of housing services for postdoctoral researchers, junior faculty, senior faculty, and other affiliated and non-affiliated groups. This position ensures the efficient operation of housing assignments, applications, and transfers, while also developing and enforcing housing policies and processes. 

Responsibilities

The Assistant Director collaborates closely with various stakeholders to optimize housing allocation, compliance, and customer satisfaction. Responsibilities include, but are not limited to: 

Strategic Management:

• Develop long-terms goals and objectives for non-student housing operations in alignment with the University's mission and vision. 
• Oversee the implementation of strategic plans, ensuring efficient management of housing applications, assignments, reassignments, and transfers across all housing categories
• Continuously evaluate and adjust strategies to adapt to changing needs and circumstances, ensuring the optimal utilization of housing resources 

Policy Development and Compliance:

• Develop, implement, and enforce housing policies and procedures, ensuring compliance with institutional guidelines and standards
• Regularly review and update policies to reflect changing regulation and best practices while also monitoring compliance and addressing any issues that arise

Stakeholder Engagement:

• Act as a primary liaison between faculty housing and schools, institutes, and other University departments, facilitating effective communication and collaboration
• Proactively engage with stakeholders to understand their housing needs and preferences, ensuring that housing services are tailored to meet their requirements

Data Analysis and Reporting:

• Oversee the collection, analysis, and reporting of housing data to inform decision-making, improve services, and ensure optimal utilization of housing resources
• Prepare comprehensive reports and presentations on housing operations and performance metrics for University leadership, stakeholders, and regulatory bodies

Process Improvement:

• Identify and implement process improvements and technological solutions to enhance the efficiency and effectiveness of housing operations
• Continuously monitor the effectiveness of implemented changes, making adjustments as necessary to ensure sustained improvement over time

Team Leadership and Development:

• Lead and mentor the faculty housing team, fostering a collaborative and high-performing work environment

Customer Service Excellence:

• Ensure the provision of high-quality customer service to all faculty housing stakeholders, addressing issues and inquiries promptly and effectively
• Ensure that inquiries, issues, and concerns are addressed promptly and effectively, striving to exceed expectation and build positive relationships with residents 

Project Management:

• Lead and oversee special projects related to faculty housing operations, technology enhancements, and service improvements
• Coordinate project teams, allocate resources, and manage timelines and budgets to ensure successful project delivery 

Minimum Qualifications

• Bachelor's degree
• Minimum of 4 years' related experience 

Preferred Qualifications

• Master's degree in Business Administration, Real Estate, Public Administration, or related field preferred
• At least 4 years of progressive experience in customer service, housing management, real estate, or a similar role with preference for experience in higher education or a similar complex organization
• Demonstrated leadership and team management skills with the ability to inspire and develop staff
• Strong strategic planning, policy development, and process improvement capabilities
• Excelled communication and interpersonal skills with the ability to engage effectively with a diverse range of stakeholders
• Advanced analytical and problem-solving abilities with proficiency in data management and reporting tools
• Experience in managing complex projects and implementing technological solutions to enhance service delivery
• Proven record of commitment to customer service excellence and resolving complex housing issues

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.