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Variable Hours Officer - Technical Support Specialist

School of Social Work

Variable Hours Officer - Technical Support Specialist

  • 531503
  • Morningside
  • School of Social Work
  • Part Time
  • Opening on: Dec 2 2022
  • Grade 10
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary: 06/30/2023
  • Hours Per Week: 6 - 20
  • Salary Range: $32.14 - $32.14
 

Position Summary

Reporting to the Instructional Technology Manager at the Columbia University School of Social Work’s Office of Computing and Instructional Technology, and working closely with the Assistant Director, the Technical Support Specialist (TSS), will be responsible for providing technical support to instructors for both the online and on-site (on-campus) classroom environment as well as occasional online and hyflex events hosted by School. The candidate will provide guidance and support on the use of instructional teaching tools such as polls, slides, videos, breakout rooms, and other assets. The TSS will also provide technical support and guidance before, during, and after each class session for the course they are assigned and any events that may be in-person, online or hyflex.


Responsibilities

  • For on-site classes and events: assist in training and assisting faculty, staff, administrators, and students on the use of multimedia equipment in the classrooms and conference rooms, and other multimedia spaces. Receive and troubleshoot calls for multimedia questions. Set up, test, and monitor audio-visual (AV) setups for special events. Depending on the time of shift, responsibilities can include the following: unlocking, checking, shutdown, and locking up equipment in the classrooms, conference rooms, and other multimedia spaces in the School of Social Work. Additional training and details of support will be provided.
  • For online classes and events: provide technical assistance, guidance, and training on online teaching and webinar environments with online tools such as Zoom, polls, slides, videos, breakout rooms, and other online resources. Provide technical support to the instructors, students and event panelists. Process and review video recordings of lectures, event webinars and role-play sessions. Additional training and details of support will be provided.
  • Additional tech responsibilities: assist in creating and updating technical resources for faculty, staff, administrators, students and other TSS to use. Opportunities for additional training and skill development in instructional technology uses.
  • Other duties as assigned.

Minimum Qualifications

  • Bachelor’s Degree or Associate's Degree with two years of audiovisual and technology-related work experience required.
  • 1-2 years relevant experience; with experience troubleshooting audiovisual and media services technology required.
  • Must possess good written, oral, and interpersonal communication skills with a strong dedication to customer service.
  • Must demonstrate a consistent commitment to supporting teamwork within the group.
  • Proven ability to organize and coordinate workload independently to multiple project deadlines and shifting priorities.
  • Ability to prioritize and manage multiple tasks under short and changing deadlines, while ensuring timely and accurate execution.
  • Must be detail-oriented, calm under pressure, and have the ability to think creatively while working both independently and as part of a team.
  • Working knowledge of Zoom Meeting and Webinar, Canvas, Poll Everywhere, Google Apps, PowerPoint/Keynote, Panopto.
  • Working knowledge of current Windows and Mac OS X operating systems.
  • Works within the guidelines provided in all policies and procedures.

Preferred Qualifications

  • Industry recognized technical certifications a plus
  • Knowledge of the use and design of audio visual hardware and instructional software
  • Experience with learning management systems such as Canvas
  • Prior experience working with faculty in a higher education environment
  • Demonstrated leadership and project work experience preferred
  • Advanced level of knowledge in troubleshooting a broad range of audio visual issues
  • Experience with editing software such as FinalCut Pro, ProTools or Adobe Premiere is a plus.
  • This job may require loads of up to 40 pounds be lifted/moved

Other Requirements

  • The work schedule is approx. January through May 2023.
  • On-site hours of support primarily range from 8:30am - 5:30pm ET Mondays and Fridays, 8:00am - 8:30pm ET Tuesdays, Wednesdays and Thursdays, and 9:00am - 4:30pm ET on Saturdays (specific times TBD), along with additional hours for single events.   
  • The minimum number of hours per week is 6 hours. The maximum number of hours per week is 20 hours. 
  • Training will be provided.      

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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