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Student Support Coordinator

Mailman School of Public Health Administration

Student Support Coordinator

  • 531099
  • Medical Center
  • Mailman School of Public Health Administration
  • Full Time
  • Opening on: Nov 15 2022
  • Grade 104
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range: $65,000 - $75,000

Position Summary

This position addresses the needs of students who are experiencing challenges in areas such as academics, physical health, psychological health, economic, family relationships, and social adjustments through a variety of interventions, referrals, and follow up services. Responsibilities include coordinating the triage/intake system, low-level case management, collaboration and consultation with academic deans, health care providers, and colleagues within the Mailman School of Public Health (MSPH) and the university at large. Additional activities include community outreach and education, data collection, assessment, and other relevant special projects.


  • Serves as a primary point of contact for community members to express concerns about persons exhibiting symptoms associated with distress.
  • Manages a case load of students with academic needs by providing support, referrals, and follow-up.
  • Assists with the administrative tasks within the academic support arm of Student Support Services.
  • Provides follow-up services to check on compliance with recommendations by consulting and collaborating regularly with various campus partners, departments, schools, and providers to achieve goals.
  • Maintains an intake triage system for students who have been referred to Student Support Services.
  • Provides ongoing development and provision of outreach education and wellness programming to the MSPH community.
  • Develops and administers assessment plan for Student Support Services.
  • Assists in the preparation of departmental, division, and university reports.

Minimum Qualifications

  • Bachelor’s degree in Social Work
  • Three years of relevant work experience.
  • Excellent interpersonal communication skills; ability to communicate effectively to groups; works well in a team-oriented environment.
  • Ability to assess information regarding persons of concern, as well as when to escalate to those more qualified to handle higher level cases.
  • Ability to professionally and appropriately manage sensitive and private information.
  • Knowledge, experience, and comfort with recognizing mental health signs and symptoms.
  • Ability to synthesize and summarize large amounts of information, document information electronically in a timely manner, and verbally communicate with appropriate stakeholders as warranted
  • Experience with developing, administering, and evaluating pre and post service surveys.
  • Knowledge of campus and community resources, systems, and the ability to make referrals.
  • Ability to learn, understand, internalize, and enforce policies.
  • Understanding of and ability to adhere to strict privacy restrictions.
  • Skills in using technology to track and manage individual cases within a database environment (experience with Maxient preferable).
  • Ability to identify, assess, and report on salient trends.
  • Knowledge of current regulations relevant to work in higher education (i.e., Title II, III & IX; FERPA; HIPAA).

Preferred Qualifications

  • Master’s degree in Social Work
  • Three to five years of relevant work experience within higher education

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Subject to business needs, we may support flexible and hybrid work arrangements. Options will be discussed during the interview process.

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