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Program Outreach Coordinator

Surgery

Program Outreach Coordinator

  • 531406
  • Medical Center
  • Surgery
  • Full Time
  • Opening on: Nov 30 2022
  • Grade 104
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range: 61,500-84,400
 

Position Summary

The Pediatric Liver & Intestine Transplant Program at Columbia/NewYork Presbyterian is one of the largest and most successful programs in the country. The program has been at the forefront of innovation, clinical and basic science research. The Program Outreach Coordinator will work collaboratively with the Pediatric Liver/Intestine Transplant Program to assist all patients and providers located outside of NY, NJ and CT (“distant patient”) with access to care, transplant education and customer service.  The position will also build and foster relationships with referring physicians and pediatric gastroenterology programs nation-wide, with the goals of increasing patient referrals to the transplant center and improving care for existing transplant patients by facilitating communication. The individual will also help generate brand awareness and customer loyalty for Columbia/NYP Pediatric Transplant Program.


Responsibilities

  • Desire to be part of an energetic interdisciplinary team dedicated to increasing pediatric patient access to liver/intestine care, while remaining culturally sensistive and current on changing national, local guidelines and protocols.
  • Work collaboratively within a team of Physicians, Transplant Coordinators, Social Workers and Administrative Staff to develop a ‘distant patient’ program vision, strategy, goals and implementation.
  • Identify “best outreach practices” used at other highly successful pediatric liver/intestine  instituions and implement those strategies within our program.
  • Develop a core curriculum, literature, online content and workshop-style programming to promote and fulfill the mission of the program.
  • Collaborate with CU and NYP marketing to provide content and develop online presense; support social media platforms.
  • Serve as a resource and expert for hepatology offices regarding appropriate patients for referral, the requirements for liver transplant recipient listing and the requirements for liver donors.
  • Assist health care professionals with the patient referral process and ongoing communications once a patient has begun transplant evaluation.
  • Schedule continuing education for medical professionals interested in learning more about organ transplantation and donation, and the robust services at NYP/Columbia.
  • Assist in scheduling coordination and financial clearance of ‘distant patient’ referrals.   Coordinate transportation, housing, and application for housing assistance as needed. 
  • Act as a liaison between the patient and medical team – interacts with appropriate Hospital Departments, Clinical Leadership, DPO, etc. Handles communication to multi-disciplinary team and patient regarding additional follow up, evaluation outcome.
  • Coordinate and schedule pre-admission testing and admission with appropriate departments.
  • Meet patients when onsite and provide wayfinding help as needed. Conducts courtesy visit and call while inpatient and post discharge, investigates patient concerns, addresses patient issues as appropriate. 
  • Proactively connect with distant patients and families post-discharge to help them to stay connected to their NYP/CU care team. Connects patient with SW support groups/education/webinars as needed. 
  • Ensure distant patient’s out of state physicians receive updates and are made of aware of patient status throughout the duration of their stay at NYP/Columbia. 
  • Measure and track number of distant patients that come to CU/NYP for consult, evaluation, and transplant.
  • Conducts patient satisfaction surveys. Designs and implements processes to improve or enhance the patient experience.
  • Develop plan to leverage clinical experts experience for speaking engagements, educational events at other facilities and within the community, outreach visits, conference and disease awareness organization events,and opinion pieces.
  • Develop, plan, coordinate and manage CME events for outside physicians as part of relationship development.
  • Perform other job related duties as assigned.

Minimum Qualifications

  • Bachelor's degree or equivalent in education and experience required

Minimum related experience:

3 years related experience.


Preferred Qualifications

  • Related experience marketing, social behavior, nursing and/or public health preferred.

Other Requirements

  • Strong organizational skills with keen attention to detail, high degree of initiative, excellent communication and interpersonal skills are required.
  • Strong networking and outreach skills; must be able to contact, cultivate and maintain ongoing relationships.
  • Experience in project planning and coordination, data analysis and reporting is preferred.
  • Must demonstrate the ability to work with patients, families and referring providers to establish and maintain effective communication while remaining highly collaborative with interdisciplinary team.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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