• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building: 1111 Westchester Avenue
• Salary Range: $80,000-$120,000

Position Summary

The Practice Manager will report to the Site Administrator.

Responsibilities

 - Responsible for the day-day operation of the site related to patient care, quality assurance, policy and procedure, compliance, human resources, marketing outreach, referring physicians concerns, revenue cycle and operations.

-Implements strategic workflow to improve patient satisfaction and revenue cycle.

-Responsible for budget and daily volume benchmarks.

-Manages staff time and disciplinary actions.

- Takes measures to correct and/or resolve situations and ensures that appropriate personnel are involved.

- Orders and maintains supplies for the site, including POs and reimbursements.

- Communicates with vendors regarding orders and deliveries. Reviews and approves all invoices for processing.

- Troubleshoots and tracks Departmental productivity and HR Policy and Procedure.

- In the absence of the Site Administrator, directs the activities of the staff with authority to discipline and make decisions.

- Works with the radiologists on a daily basis as needed to facilitate workflow and patient care.

- Addresses patient concerns and implements Departmental goals to meet and exceed target patient satisfaction scores.

- Work with other key management leaders in overseeing scheduling as it relates to Radiology RIS/PACS system, EPIC and patient flow, including other CU referring physicians and Practice Administrator.

- Trains and ensure appropriate coverage for staff vacations for the front desk. Acts as the liaison between all other radiology facilities within the Columbia/NYP network.

- Works with the Site Administrator on departmental projects including but not limited to install/upgrade of equipment, IT upgrades, strategic initiatives to promote increase in practice volume and implementation of new programs/projects.

- Generates monthly key performance metrics for management's review and identifies areas of concern and proposed solutions.

- Performs other related duties as necessary.

The position will require approximately 10% local travel for meetings across multiple sites.

Minimum Qualifications

• Bachelor's degree or equivalent in education and experience, plus four (4) years of relevant experience, which should include healthcare workflow operations and front end management.

Preferred Qualifications

• Must have strong strategic planning and implementation skills; ability to communicate effectively; superior communications, written and interpersonal skills. Knowledge of current technology including EPIC, preferred.

• Candidate must be a strategic thinker with strong proven leadership capabilities; and have a track record of partnership development (business to business and client to client).

Other Requirements

• Self-motivated and ability to effectively prioritize and implement multiple priorities in a cross functional team required.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.