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Operations Specialist

School of Engineering and Applied Science Admin

Operations Specialist

  • 530492
  • Morningside
  • School of Engineering and Applied Science Admin
  • Full Time
  • Opening on: Oct 18 2022
  • Grade 10
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range:

Position Summary

The Fu Foundation School of Engineering and Applied Science is looking for a team-player and self-starter to join the online department, Columbia Video Network, as the Operations Specialist. Reporting to the Assistant Director, the Operations Specialist manages application processing, on-boarding of new students, alumni development, and establishes and implements operational workflow improvements. This position will provide technical expertise and support in maintaining and improving processes with the student information system and key ancillary support systems.


  • (30%) Responsible for managing key day-to-day admissions processes and data operations, including overseeing the review of graduate admissions applications. Duties include but are not limited to leading all application document management including: confirming official test scores and online application data to Student Information Systems (SIS); analyzing applicant data; querying applicant data into the online application system; reporting on the integrity of admitted students credentials; analyzing admissions decision data, and communicating admissions decisions, policies, and procedures; serve as primary point of contact for applicants, and as an admissions liaison to academic departments.

  • (25%) Ensures the application standards of all assigned disciplines are met. Follow-up conversations with student applicants and/or applicants’ recommenders to gather any additional materials needed. Creates and oversees the student on-boarding process, and act as the primary point of contact for students during this critical and impressionable moment of the student life-cycle. Setup and track the completion of required on-boarding modules. Assist with ID process. Student communication and follow up

  • (20%)Prepare ad-hoc admissions and enrollment reports as needed for enrollment management, yield planning, annual surveys, and other data reporting needs. Perform data entry on inquiries and applications (including test scores, transcripts and other application materials), upload inquiries data files and application materials, design and run queries in application systems, complete daily maintenance work for data quality.

  • (15%) Develops communications and relationships with alumni, including the distribution, collection, and synthesization of feedback from alumni surveys. Evaluate and keep alumni reports up to date

  • (10%) Performs related duties & responsibilities as assigned/requested on behalf of the University and the Office of Graduate Student Affairs, including but not limited to orientation, graduation, and other programming and events.

Minimum Qualifications

  • Bachelor's degree or its equivalent. Minimum of 1 year of experience in a related area.  

  • Work independently. An understanding of innovative uses of technology in admissions workflow processes. Strong communication skills is a must (written and verbal).

  • Strong judgment and excellent people-management skills is a must.

  • Competency for analyzing application-related data and assessing programming activities as part of a strategic enrollment planning initiative.

  • Competency in the use of query tools and software utilized to collect and process applicant data is required. Proven strong Excel skills (vlookup, functions, pivot tables).

  • Strong background and proven record in execution and problem solving under general supervision on administrative matters and demonstrate both excellent working relationships and strong communication skills.


Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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