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Operations Manager, Online and Digital Programs in Executive Education

Columbia Business School

Operations Manager, Online and Digital Programs in Executive Education

  • 532931
  • Manhattanville
  • Columbia Business School
  • Full Time
  • Opening on: Dec 22 2022
  • Grade 11
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range: $61,500 - $73,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Columbia Business School Executive Education (CBSEE) is a premier provider of learning and development for participants on a global scale.  We serve the public, private and not-for-profit sectors in a wide range of business programs. We reach our students through 3 primary channels: Open, Customized and Online Programs. All channels are experiencing growth with Online Programs forecasted to grow globally at a rapid pace.  The role of Operations Manager, Online and Digital Programs, will be paramount to ensuring current success and future growth.

Reporting to the Senior Director of Online and Digital Programs, the Operations Manager of Online and Digital Programs ensures the smooth running of both in-house online programs and those with partner organizations. This person will work with the entire Online and Digital Programs team on financial reporting, logistical activities, and customer support. Internally, they will liaise with the Finance and Purchasing departments as well as Human Resources and Learning Solutions to ensure the programs are supported throughout interdepartmental workflows.

Additionally, the Operations Manager will act as an advisor to participants, vendors and part-time support staff. This individual will demonstrate working knowledge of Executive Education portfolio and how to differentiate offerings between Executive Education’s online offerings and its peer schools. 


  • Manage financial and enrollment recordkeeping and reporting for various programs running concurrently.
  • Manage all aspects of reporting and administration. Track and ensure the timely payment of faculty and staff for all online and digital programs.
  • Work with the Senior Director of Online and Digital Program with program budget and reconciliation tracking.
  • Provide operational support for the development and delivery of online programs, both in-house and with external partners. Coordinate regular meetings and manage projects to achieve consistent and standardized online program operations.
  • Serve as the initial point of contact for the day-to-day communications with online program partners. Track program progress and keep minutes of meetings with internal and external partners.
  • Obtain program materials and cases and provide additional logistical support for the execution of online programs.
  • Manage all production related tasks for film shoots and other ad-hoc meetings and events.
  • Work with prospective participants in registering and paying for programs. Provide customer service support for partnership and in-house online programs.
  • Monitor team inbox and respond to queries from prospective participants promptly and accurately. Liaise with departments across the School to resolve inquiries and support participant needs.
  • Assist with other projects and sales and marketing activities as they arise.

  • Minimum Qualifications

    Bachelor’s degree and/or its equivalent required. 2-4 years related experience required.

    Excellent interpersonal and written communication skills. Detail orientated and proven track record of taking initiative and can anticipate and prioritize tasks. Demonstrated ability to perform non-routine work, manage multiple projects simultaneously and work independently, as well as within teams. Proficient in Microsoft Office applications, especially Excel, and Internet utilization.

    Preferred Qualifications

    Prior experience in an educational context, especially administering online educational programs. Interest in developing web content for online programs.  


    Equal Opportunity Employer / Disability / Veteran

    Columbia University is committed to the hiring of qualified local residents.

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