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Lead IT Support Analyst

Pathology and Cell Biology

Lead IT Support Analyst

  • 533333
  • Medical Center
  • Pathology and Cell Biology
  • Full Time
  • Opening on: Jan 19 2023
  • Grade 104
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range: $75,000 - $85,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
 

Position Summary

Under direction of the Pathology IT Services Manager and Director of Pathology IT, the Lead IT Support Analyst supports the technical infrastructure of the Pathology Department;  maintains server environment; acts as a technical and problem-solving resource for department end-users; installs, maintains, troubleshoots and repairs computer systems; supervises and trains Path IT Help Desk staff; assists Manager and Director in tracking expenditures and maintaining budget; perform backup procedures; monitors Help Desk work queues and assigns work as appropriate;  maintains Path IT documentation; assists the Manager and Director in maintaining Path IT servers.  The incumbent will also perform other duties as assigned.  Weekend hours may occasionally be necessary. 


Responsibilities

  • Maintains server environment: 15%
  • Acts as a technical and problem-solving resource for department end-users: 25%
  • Installs, maintains, troubleshoots and repairs computer systems: 20%
  • Supervises and trains PathIT Help Desk staff: 5%
  • Assists Manager and Director in tracking expenditures and maintaining budget: 5%
  • Perform backup procedures: 5%
  • Monitors Help Desk work queues and assigns work as appropriate:20%
  • Maintains PathIT documentation: 5%                                                      

Minimum Qualifications

  • Requires a bachelor’s degree or equivalent in education, training and experience, plus at least three years of related experience.

Preferred Qualifications

  • Prior experience with Unix and CoPath+ is preferred.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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