Reporting to the Network Manager, the incumbent provides technical and administrative support to SIPA's Office of Information Technology and coordinates the day-to-day operations of the SIPA computer labs. This position requires working knowledge of current Windows OS, and technical knowledge of maintenance and troubleshooting HP printers.
Ensures that student labs are open during scheduled hours; trains student employees in routine lab operations; drafts documentation and manages IT student staff orientations and forms to facilitate lab operations.
Schedules and coordinates the work of approximately 15 student employees for lab operations; assists with the hiring of casual employees to support lab services; prepares preliminary paperwork for hires; monitors daily login of student employees; provides weekly reports on student work hours.
Supports the unit's Help Desk system and trains student employees on it.
Prints/emails SIPA student network IDs and prepares materials/envelopes for students each term.
Assists students with software-related printing problems. Supports and troubleshoots hardware problems with printers in the labs. Manages printer supplies and schedules printer maintenance for SIPA network printers for students, faculty and administration.
Monitors the Registrar's database for changes to e-room class schedules.
Maintains inventory of supplies for all computer labs and makes purchases as approved.
Manages keys for SIPA computer equipment.
Prepares signage and student staff IDs.
Reports on facilities related issues to the appropriate University office.
Performs related duties as assigned.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Thank you - we'll send an email shortly.
Other Recently Posted Jobs
Wait! Before you go, are you interested in a career at Columbia University? Sign up here!
Thank you, for sharing your information. A member of our team will reach out to you soon!