• Job Type: Support Staff - Union
• Bargaining Unit: Local 2110
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Salary Range: $58,000-$60,000

Position Summary

Reporting to the Network Manager, the incumbent provides technical and administrative support to SIPA's Office of Information Technology and coordinates the day-to-day operations of the SIPA computer labs. This position requires working knowledge of current Windows OS, and technical knowledge of maintenance and troubleshooting HP printers.

Responsibilities

Ensures that student labs are open during scheduled hours; trains student employees in routine lab operations; drafts documentation and manages IT student staff orientations and forms to facilitate lab operations.

Schedules and coordinates the work of approximately 15 student employees for lab operations; assists with the hiring of casual employees to support lab services; prepares preliminary paperwork for hires; monitors daily login of student employees; provides weekly reports on student work hours.

Supports the unit's Help Desk system and trains student employees on it.

Prints/emails SIPA student network IDs and prepares materials/envelopes for students each term.

Assists students with software-related printing problems. Supports and troubleshoots hardware problems with printers in the labs. Manages printer supplies and schedules printer maintenance for SIPA network printers for students, faculty and administration.

Monitors the Registrar's database for changes to e-room class schedules.

Maintains inventory of supplies for all computer labs and makes purchases as approved.

Manages keys for SIPA computer equipment.

Prepares signage and student staff IDs.

Reports on facilities related issues to the appropriate University office.

Performs related duties as assigned.  

Minimum Qualifications

• High school diploma or equivalent required.
• Must have at least three years of related experience.
• Must have experience with supporting and maintaining HP printers.
• Must be proficient in the use of windows operating system and MS Office.
• Excellent interpersonal, organizational and communication skills necessary.
• Must be able to work effectively in a demanding and fast-paced work environment.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.