Reporting to the Revenue Cycle Manager, the Institutional Billing Coordinator will be responsible for coordinating all billing activities related to institutional clients. Will act as customer service liaison on all matters related to external client billing, including invoicing, payment reconciliation, refunds, etc. Will work closely with institutional clients and their representatives, proactively identifying problems and assisting with solving payment issues. Will integrate and maintain strong internal control procedures relative to billing, collection, and refund processes to ensure prompt and accurate payment. Will ensure compliance with state and federal regulations relative to billing and collections. Will act as subject matter expert on institutional discounts and fee schedules. Will be required to run routine and ad-hoc reports, such as monthly aging reports, to analyze patterns, trends, and interface issues, and identify other areas for operational improvement, advising leadership of any notable trends or areas of concern. Will work closely with senior leadership on client management. Will be expected to effectively communicate and troubleshoot workflow problems. Will perform similar and related duties as assigned
Act as customer service liaison on all matters related to external client billing, including invoicing, payment reconciliation, refunds, etc. Working closely with institutional clients and their representatives, proactively identify problems and assist with solving payment issues. (50%)
Monitor billing and collection activities to ensure prompt and accurate payment, including analysis of daily lockbox of payments, and providing instructions to the payment posting team for proper application of revenue. (25%)
Prepare invoices and run routine and ad-hoc reports for clients and internal leadership. (10%)
Manage insurance and demographic information to ensure accurate and timely billing of claims to third-party payers and outside institutions. (10%)
Perform similar and related duties as assigned. (5%)
Bachelor's degree or an equivalent number of years of experience; and two years of related experience.
Must be CPT and ICD experienced.
Certified coder preferred.
Proficiency in Microsoft Office Suite.
Ability to extract, analyze, and interpret data from a variety of systems.
Strong written and verbal communication skills.
Strong customer service skills and approach to work.
Equal Opportunity Employer / Disability / Veteran
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