• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Salary Range: $61,500 - $65,000

Position Summary

Reporting to the Associate Director of Faculty Support, the position serves as the primary contact for resolving the computing needs of the Columbia Business School faculty and PhD students. The position, both independently and as part of a faculty support team, researches and resolves computer-related problems, records the problems and their solutions for future reference and interacts with the constituencies on their usage of the computing environment.  This position works with high level constitutes and is expected to act as a role model for the rest of the support organization both technically and professionally. The incumbent must have a strong sense of personal responsibility for the needs of their clients.  Columbia Business School is a leader in its field, and the incumbent must be able to accommodate a corresponding level of expectations and outcomes.

Responsible for end user support for assigned services.  Provides day-to-day 1st and/or 2nd level support, both in person and remote.  Provides world class service and support, includes VIP support.  This individual works under moderate direction, sometimes without supervision.

Responsibilities

Minimum Qualifications

Bachelor’s degree and/or its equivalent required. Minimum 2-3 years of related experience is required.

Must have demonstrated strong verbal and written communication skills with the ability to explain technical issues to non-technical users. Strong customer service skills are required as is the ability to work with a wide variety of high level constituents including faculty, students and staff. Must be detail-oriented, self-motivated, have the ability to self-train, and require minimal direction while exercising good judgment.  The ability to manage multiple, parallel activities, work under pressure and organize time and resources is a must.    Must understand state-of-the-art software and computing hardware.  Demonstrated ability to troubleshoot and resolve technical problems in Windows & Mac operating systems and mobile devices, especially recent versions.  Thorough knowledge of software, networking and protocols common to the Business School computing environment such as:  desktop OS virtualization, Microsoft Office, the major web browsers, TCP/IP, antivirus and security solutions, workstation imaging solutions, data backup/management and HTML/simple scripting.  

Work week is Monday-Friday 8:30am-4:30pm, plus occasional weekend work with compensating days off during Monday-Friday. Shifts and work days may fluctuate as academic demands require.  Occasional travel between buildings and off-site work required. Due to current circumstances, remote work may be required, and the Columbia Business School is piloting options for hybrid work environments going forward.

Preferred Qualifications

Experience in a higher education or other academic setting is highly desirable. Knowledge of statistical software (SAS, SPSS, STATA), Linux, Qualtrics, and Office365 are pluses.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.