Management (45%) 

• Directly supervises the Associate Director of Nursing, Assistant Director, Infection Prevention & Public Health Support, Assistant Director, Clinical Support, and Senior Case Manager 

• Management the recruitment, onboarding, professional development, supervision, and performance management of nursing and related employees 

• Member of the Medical Service’s Quality Management (QM) Committee.   

• In collaboration with the Associate VP, Medical Services, participate in strategic planning.   

• Proactively reviews all aspects, both medical and administrative, of management.  

• Responsible for the development of QM projects, reports to the Columbia Health QM committee and staff, and closes the loop of QI activities.  

• Member of Pharmacy and Therapeutics Committee, Emergency Procedure Committee, Accreditation Committee, as well as task force when warranted to achieve integrated quality care for patients.   

• Implement and manage a Risk Management program. 

• Reports high-risk patients to Director, Clinical Services & Training or designee in a timely manner and reviews cases periodically and as warranted.  Ensures overall integration of risk management into Quality Management activities.   

• Instrumental in implementing procedures, designs that improve or enhance the function of the department.  Designs and implements new procedures, policies to improve patient flow, service (e.g., patient flow designs, appropriate in-service training for nursing as well as allied health staff as needed). 

• Facilitates organizational change initiatives by using effective strategies to support and promote the implementation of the mission, vision, goals, and objectives of Columbia Health.   

• Works with student groups, parents, faculty, and staff as necessary to promote the mission of Columbia Health/Medical Services.  Identifies important areas of overlap in service.  

• Consults with and works collaboratively with other units of Columbia Health as needed.   

• Fosters a professional practice environment through the facilitation of collegial interdisciplinary relationships, peer review, innovation, and joint practice arrangements.  

Nursing Practice (20%) 

• Leads nursing practice using the tenets of patient-centered care for the promotion of the patient experience. 

• Oversees walk-in patient flow for urgent care and works with the Associate Director of Nursing and all members of the healthcare team to support best practice patient care decisions.  

• Oversees clinical aspects of patient reception and registration functions by support staff.  

• Oversees the process for follow-up of patients seen in Urgent Care who have been transferred to hospitals or referred to PCP.   

• Facilitates the continuity of care of hospitalized discharge patients. 

• Develops protocols for triage for patients presenting to or calling in to Medical Services for clinical care consistent with established standards of quality care.  (These protocols address self-care advice or arrangements for a proper medical disposition for the patient, i.e., emergency department transfer, urgent care appointment, appointment in primary care, same-day appointment, or future appointment coordination of care for the patient with facilities outside of Medical Services.)   

• Oversees the process of coordination and continuity of care of student patients with complex medical conditions such a mild depression, eating disorders, diabetes mellitus, newly diagnosed cancer, and trauma. 

• Oversees the process of coordination of care with new incoming students.   

• Working with the Assistant Director of Clinical Support, oversees Medical Assistants’ hiring, supervision, training, observation, and evaluation. 

• Oversees the design and implementation of in-service training for all Medical Assistants (i.e., cleaning and maintenance of clinical equipment such as speculums and surgical instruments. instructing patients on the use of crutches, reviewing vital signs, care of the patient with an ankle sprain, monitoring intravenous fluids, etc.).  

• Develops meaningful orientation program, including infection control orientation for new employees, Safe Injection Practices review, and Bloodborne Pathogens.  

• In partnership with Human Resources, evaluates staff performance, mentors, coaches, and disciplines staff as needed.   

 Infection Prevention and Pubic Health Support (10%) 

• Working with the Assistant Director, Infection Prevention & Pubic Health Support, Oversees Occupational Health for Columbia Health Staff, Columbia University students working in laboratories, and the Columbia University community where appropriate.  

• Review changes to CDC & NYS DOH recommendations for healthcare workers and update policies and protocols as needed.  

• Review safety issues as they pertain to staff and patients; suggest or implement changes based on review when indicated.  

• Review immunization history of new employees; coordinate fitting for N95 respirators and clearance for fit testing with an external vendor.  

• Arrange for laboratory testing for titers when indicated for Medical Services employees.   

• Oversee the influenza vaccinations, annual university Flu Fairs, annual TST, and N95 fit testing for Columbia Health employees.  

• Maintain a log of occupational exposures to bloodborne pathogens.  

• Coordinate evaluation of exposure and treatment of exposed employee, including interview of source patient; facilitate exposed worker’s follow-up at designated external vendor.   

• Development and updates of policies and procedures consistent with the AAAHC Standard, Infection Prevention and Control, and Safety.  

• Works collaboratively with Alice! Health Promotion on public health initiatives and community infection control.   

• Manages Columbia Health’s role as NYC DOH Influenza Sentinel Provider; submitting weekly influenza statistics, obtaining specimens for influenza testing to submit to DOH.  Communicate public health/communicable disease concerns to the DOH Communicable Disease Surveillance Department when appropriate.   

• Oversees maintenance of the log of communicable diseases reported to DOH and the development of policies related to minimizing exposure to infectious diseases.   

• Assist with the coordination of students requiring isolation/testing for communicable disease and notify the Medical Director when public health concerns arise. 

 Clinical and Social Work Case Management (10%) 

• Working with the Senior Case Manager, oversees supervising high-level assessment and care planning for students with chronic and acute complex medical conditions.  Ensuring a coordinated, collaborative approach to patient care, where the patient’s care plan demonstrates a sharing of information and unity of effort amongst clinicians.  

• Works as part of an interdepartmental team to ensure the delivery of high-quality, effective patient care.   

• Meets the patient’s needs efficiently and expeditiously by continuously improving the patient’s experience and helping to ensure institutional standards of high-quality, effective patient care.  

• Through broad knowledge of clinical care and systems management, facilitates and evaluates the movement of the patient through the continuum of care.   

• Coordinate referrals to resources within the community to further address the medical, mental health, behavioral health, and social needs of the patients.   

 Performs other duties as assigned. (5%) 

Minimum Qualifications

• Bachelor’s degree in nursing or a very closely related health specialty. 

• Licensed as a registered nurse with current registration in New York State.

• 8+ years demonstrated clinical and administrative expertise in nursing practice with relevant clinical experience, especially in a primary care setting.   

• Demonstrate substantial experience in supervising and coordinating medical services, including directly supervising nursing staff. 

• Thorough knowledge of, and demonstrable success in, developing collaborative teams that work from shared values to achieve strategic priorities. 

• Evidence of ability to maintain and promote interpersonal relationships. 

• Outstanding communication, problem-solving, analytical, and reasoning skills. 

• Able to competently interact with a culturally and ethnically inclusive approach. 

• Must be computer literate, familiar with electronic health records (EHR) systems, and have the ability to learn new systems quickly.