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Clinical Research/Call Ctr Rep

Institute for Genomic Medicine

Clinical Research/Call Ctr Rep

  • 527987
  • Medical Center
  • Institute for Genomic Medicine
  • Full Time
  • Opening on: Jul 25 2022
  • Grade 103
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range:

Position Summary

The Institute for Genomic Medicine seeks to hire a skilled individual who enjoys working with people and possess excellent interpersonal and communication skills to work as a Clinical Research and Call Center Representative for multi-year research programs. The overall objective of this study is to obtain informed consent to participate in research studies, including the All of Us Research Program. The Clinical Research and Call Center Representative will gather physical measurements, blood pressure, collect biospecimens (i.e., blood, saliva), and administer study questionnaires to be used for future research purposes. New patients will be approached in the outpatient clinics and inpatient setting, as well as through phone calls and emails.


  • Explain research study to participants and facilitate digital enrollment in the program if the participant is eligible
  • Review and follow research protocols and determination data management requirement for each patient enrolled; interacts with the regulatory office to maintain regulatory documents and administrative files for each protocol
  • Research coordination includes working with a research nurse, treating physicians, and clinical team to facilitate confirm that each patient meets eligibility criteria specified for protocols and enrollment into the study. Both patient and regulatory research records will be maintained
  • Involves working in conjunction with the study team to gather all required data and relevant clinical information
  • Support day-to-day recruitment of subjects for this study, which include but are not limited to:
    • active interaction with potential participants in high-volume patient waiting rooms and via telephone, participating in weekly meetings with enrollment team, data collection, maintaining screening and recruitment logs, obtaining in-person informed consent, collecting biospecimens (i.e., blood, saliva, urine), assessing and reporting barriers to recruitment
  • Connect with participants to build rapport for long-term commitment to and engagement with the All of Us Research Program 
  • Perform other related duties as assigned


Minimum Qualifications

  • Bachelor’s degree or equivalent in education and experience, plus two years of related experience

Preferred Qualifications

  • Related experience in clinical research
  • Call center experience
  • Phlebotomy skills; or willingness to be trained as a phlebotomist and ability to perform blood draws
  • Bilingual in English/Spanish; fluency in other languages will be considered

Other Requirements

  • Excellent organizational and interpersonal skills, attention to detail and the ability to work independently; as well as part of a team
  • Strong communications skills including excellent written and verbal communication skills, compassion, discretion, and follow-through
  • Ability to interact with diverse populations
  • Proficiency in Microsoft Office

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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