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Clinical Operations Manager


Clinical Operations Manager

  • 532820
  • Medical Center
  • Surgery
  • Full Time
  • Opening on: Dec 16 2022
  • Grade 106
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range: 130,200-155,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Clinical Operations Manager is a Nurse Practitioner or Physician Assistant who will work in the Center for Liver Disease & Transplantation within the Division of Abdominal Organ Transplantation in the Department of Surgery.  This role is 80/20 Clinical/Management.  The position will report directly to Director of Clinical Operations and work under to the direction of Medical and Surgical Directors of CLDT, in collaboration with attending surgical and medical staff, data managers, out-patient nurse practitioners, physician assistants, social workers and financial coordinators.


  • Directly manage, plan and oversee daily operational workflow related to clinical support team:  Clinical Coord RNs (2-3ftes) and Certified Medical Assistants (5-6ftes)
  • Demonstrate initiative and self-direction; can apply knowledge and make sound judgements to effectively resolve issues and concerns.
  • Monitor and communicate performance standards to the team and provide fair and consistent feedback.
  • Conduct and document regular meetings and in-services with the staff to communicate and reinforce new and existing practice policies and procedures.  Maintain accessibility for one-on-one communication.
  • Demonstrate a willingness to participate and share expertise on projects and committees.
  • Function as an EPIC “super user” on all aspects of clinical documentation, ordering and team communication components of application to provide guidance staff.
  • In collaboration with Director, review and approve time off requests, monitor Team-Up for availability.  Reviews coverage daily, weekly and/or monthly assignment schedules to ensure adequate staffing and onsite presence during hours of operation.
  • Collaborate with program administrative managers to ensure program goals and communications are aligned.
  • Provides cross coverage of Clinical Director responsibilities as needed.
  • In collaboration with Director, monitor KPI targets to monitor and evaluate work performance.
  • Work with program leadership to ensure strategic alignment of unit goals to overall organization, mission and vision.
  • Participate as a member of the healthcare team and various interdisciplinary committees to improve patient satisfaction and enhance patient experience.
  • Participate in programmatic and strategic development meetings as needed
  • Assist with recruitment and human resource management activities.
  • In collaboration with Director, develops orientation plan for new Clinical Coordinator III NP/PA and assists with precepting as needed.
  • Cultivate outstanding relationships with providers and clinical support teams.
  • Supports and mentor staff in order to maintain and efficient patient centered environment.
  • Assess staff performance and competencies.  Offer continuing guidance and assistance to employees related to performance activities and competency development.
  • Promote staff professionalism and performance with coaching, training and feedback.
  • Assists with tracking time, attendance and process time trackers and time studies completion timely.
  • Keep current on all organizational, regulatory and patient privacy training policies and successfully completes all required trainings.
  • Ensure compliance for a safe work environment.
  • Maintain patient privacy and confidentiality according to HIPAA at all times.
  • Coordinate overall medical and surgical management of patients being evaluated and treated by the liver program.
  • Conduct new evaluations and consultations.
  • Provide education about liver disease and transplantation for patients and medical center staff.
  • Management of immunosuppressant and regulation of medications in response to laboratory results.
  • Telephone medical advice, interaction with both patients and primary physicians.
  • Participate in outpatient on-call responsibilities in rotation with other NPs, PA and physicians within the program. 
  • Participation in patient care and education meetings.
  • Assist in prior authorizations for medications and radiology testing. 
  • Other duties as assigned.  

Minimum Qualifications

  • Nurse Practitioners: Master of Nursing
  • Physician Assistants: Degree from Accredited AMA CAHEA Approved Physician Assistant Program
  • Bachelor’s degree or equivalent in education and 5yrs of experience required. Master’s degree required.
  • Advanced Practice Registered Nurse is either masters or doctorate prepared as a Nurse Practitioner, as well as board certified with ANCC or AANP. The Nurse Practitioner must have a valid license as a Registered Nurse and as a Nurse Practitioner.
  • Physician Assistant applicants must have a degree from an accredited; AMA CAHEA approved Physician Assistant Program, as well as be board certified.  The Physician Assistant must have a current New York State Physician Assistant License.
  • Current, or be eligible for, a DEA
  • Nursing: RN License and NP License in NYS; ANCC Board Certification
  • Physician Assistants: PA license in NYS and Board Certification
  • BLS Certification; Current or Eligible for NYS DEA License.

Other Requirements

  • Ability to perform comprehensive history and physical examination.
  • Ability to manage and coordinate a patient caseload.
  • Work within a collaborative agreement/protocols with a physician and health care team.
  • Demonstrate leadership ability to manage patients and interact effectively with peers and physicians.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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