• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 40
• Standard Work Schedule: M-F
• Building: 1111 Westchester Ave
• Salary Range: 69,300 - 120,000

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Position Summary

Reporting directly to the Nurse Manager, the Clinical Coordinator III (Registered Nurse III) assists healthcare providers with patient care, health education/promotion, electronic medical record (EMR) chart management, coordination of patient care, and clinical protocols as needed.

This experienced Clinical Coordinator III (Registered Nurse III) duties will include, but are not limited to, medication/immunization administration, point of care testing (POCT), clinical information abstraction, and patient education that can be in person, via our patient portal, or by phone. The Clinical Coordinator III (Registered Nurse III) will work closely with multiple providers and other clinical and administrative staff to deliver an excellent patient experience that contributes to positive health outcomes for patients and a work culture that represents our values. This nursing position will serve as a key member of the patient care team.

The Clinical Coordinator III (Registered Nurse III) will participate in or lead health initiatives within the department/unit to address health care gaps and promote positive health outcomes for patients. At this senior level, the Clinical Coordinator III (Registered Nurse III) may be asked to travel to site locations to train staff or review processes with staff, providers, and managers.

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Responsibilities

Administrative/Operations

• Assesses and collects data related to patient health status and inputs this medical information into the EMR as instructed by the physician.
• Works with the care team to develop the plan and care across the continuum (e.g. inpatient, outpatient, home, skilled nursing facility, schools) which includes assisting with medication management (e.g. medication renewals) inclusive of medical prior authorizations as needed. Administer immunizations and medications.
• Executes nursing interventions by collaborating with the care team and following standards of care established by the unit/department.
• Assumes responsibility and accountability for effectively managing nursing care of individual patients
• Supports on-going clinical functions of the service to provide compassionate patient-centered care.
• Handles telephone, My Chart and in-person triage (for symptom management) as well as patient education.
• Assists with the management of urgent and emergent patient situations.
• Coordinates multidisciplinary health care services and arranges diagnostic tests (i.e. lab, x-ray) as ordered by physicians and performs diagnostic testing, therapeutic, and interventional procedures as needed.
• Reviews and acts on test results (lab, x-ray).
• Reviews and manages communications from internal and external “customers” inclusive of in basket messages, updating immunizations, updating health maintenance items.
• Ensures infection control compliance within the practice.
• Addresses appropriate measures to provide patient and family satisfaction.
• May float to other clinics on as needed for operations need.
• May establish standard clinical supply storage in collaboration with other clinical staff and audit that standards are being maintained. Establish standard protocols for medication/immunization inventory management and storage
• Other duties as assigned and appropriate to scope, education, and/or training.

Specialty Specific Duties

• Participates in Non-stress test protocols.
• Assists in improving and maintaining the existing laboratory and pathology tracking system.
• Monitor use and ordering of equipment, surgical instruments and supplies.
• Weekly maintenance of equipment and medications/supplies for emergency carts.
• Tracks and monitors risk management incidents, medication errors and other patient safety issues.
• Assist physicians with patient treatments and procedures and department specific therapies.

People

• Participates in recruitment of clinical staff
• Precepts clinical staff (medical assistants, licensed practical nurses, and RNs and perform competency testing for new and established clinical staff.
• Serves as a mentor and resource to others

Compliance/Other

• Serves on relevant committees, task forces, and workgroup within the department
• Maintains patient privacy and confidentiality according to HIPAA requirements at all times.
• Keep current on all organizational and practice policies (e.g., infection control, HIPAA), goals, initiatives, and required trainings
• Ensures that University and Department policies and procedures are followed.
• Successfully complete all required university, hospital, and department trainings.
• Other duties as assigned within professional scope of practice/training/education.

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Minimum Qualifications

• Bachelor of Science degree in Nursing or equivalent of education, training, and experience.
• A minimum of 4 years of related experience. Clinical rotation experience associated with BSN degree programs will be applied toward related experience requirements.
• An equivalent combination of education and experience may be considered.
• Current and unrestricted New York State RN license.
• Basic Life Support certified.
• C-EFM or AWHONN required for Non-stress test protocols.
• Ability to work indoors in an environmentally-controlled environment with a degree of dust, noise, odors, etc., without undue discomfort.
• Ability to perform sedentary work that primarily involves sitting or standing for long periods of time.
• Travel between clinical sites may be required depending on need.
• Duties performed routinely require exposure to blood, bodily fluid, and tissue. Incumbent in expected to perform and/or/assist in emergency care and/or first aid as needed.
• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact, respect, and sensitivity.
• Must have excellent communication skills and the ability to communicate effectively with a diverse audience of peers, management and other stakeholders. Must have highly developed interpersonal skills and ability to deescalate stressful situations.
• Must be an engaged and positive team member demonstrating collaboration, inclusion, reliability, punctuality, and adaptability to new and changing situations including helping peers adapt to new situations.
• Strong proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, Email systems, etc.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Must successfully complete systems training requirements

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Preferred Qualifications

• Physician practice experience preferred.
• 2 years outpatient OB/GYN clinical experience.
• 2 years of related supervisory experience.
• Advanced Life Support certified.

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Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 3 - Intermediate

Communication

Level 3 - Intermediate

Customer Service & Patient Centered

Level 3 - Intermediate

Emotional Intelligence

Level 3 - Intermediate

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 3 - Intermediate

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Business Acumen & Vision Driver

Level 1 - Introductory

Performance Management

Level 2 - Basic

Innovation & Organizational Development

Level 1 - Introductory

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Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.