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Business Analyst

Columbia University Information Technology

Business Analyst

  • 530760
  • Manhattanville
  • Columbia University Information Technology
  • Full Time
  • Opening on: Oct 28 2022
  • Grade 12
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range:

Position Summary

Reporting to the Program Manager within the Academic Services Team at Columbia University Information Technology (CUIT); CUIT seeks a Business Analyst with project experience and a proven track record of providing functional business process analysis and project management support to the ongoing development of Columbia University’s current and future Academic Services systems.

The Business Analyst will elicit, analyze, validate, verify, and manage the needs of the project stakeholders, including customers and end users. The incumbent will frequently act as liaison between CUIT and various organizations and schools across the university, and the software development team through which requirements flow. 

The Business Analyst will play a key role in documenting current ‘as-is’ business for project management of the requirements set and verifying their satisfaction. Successful applicant will have experience working with collecting and organizing data have the ability to define collection methodology, templates, and tools, and be skilled at defining and prioritizing work in an efficient manner.


Successful applicants will have experience working with internal and external clients, collecting and organizing data, have the ability to define collection methodology, templates, and tools, and be skilled at defining and prioritizing work in an efficient manner.

    • Requirements Management:
      • Elicits requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process analysis, use cases or user stories, scenarios, event lists, competitive product analysis, task and workflow analysis
      • Translates high-level business and user requirements into functional requirements, specified in an appropriate level of detail and in appropriate forms suitable for use by those must base their work on the requirements.
      • Uses advanced techniques to capture existing, new, and unknown requirements (e.g., brainstorming, process work-flow diagrams, qualitative and quantitative analysis, reverse engineering).
      • Leads requirement analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
      • Leads requirement validation activities to confirm that a solution based on the requirements would meet customer needs and achieve the business objectives.
      • Lead and facilitate ongoing requirements prioritization.
      • Uses tools that promote better understanding of the desired end-product such as visual aids, prototyping, and simulation.
    • Stakeholder Management and Client Engagement
      • Directly engages functional owners and other stakeholders professionally, without supervision, and with appropriate messaging.
      • Completes business case and impact analysis on implementing new changes.
      • Documents and clearly articulates the ‘as is’, ‘to be’ and transitional states for impacted users and delivery teams.
      • Validates with stakeholders to confirm accuracy and completeness.
      • Liaises between business units, technology teams and support teams to ensure the solution delivered meets all business needs and to avoid rework.
      • Provides client engagement support to customers on behalf of CUIT.
    • Project Management & SDLC
      • Provides client engagement support to customers on behalf of CUIT.
      • Guiding team through requirements to answering questions for development and to testing final product.
      • Managing SDLC workflow through development and testing.
      • Writing test scripts/test cases, managing testing and client UAT.
      • Assisting Program Manager in project management tasks as needed.
    • All other duties as assigned.

Minimum Qualifications

  • Bachelor's degree and/or its equivalent required. Advanced degree desirable.
  • Minimum 3-5 years’ related experience.
  • Ability to adapt to changing priorities while managing multiple activities, and objectives.
  • Highly competent in MS Office Suite, MS Visio or other wireframing software, MS Project or equivalent, and Google Apps.
  • Excellent written and verbal communication skills.
  • Knowledge of general IT processes and industry best practices.
  • Knowledge of business analysis and SDLC methodologies.
  • Ability to manage diverse projects simultaneously, with a large volume of detail and changing deadlines.
  • Must be organized and be able to work as part of a team, consulting with other team members.
  • Listening skills, to understand what people say and to detect what they might be hesitant to say.
  • Interviewing and questioning skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.
  • Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
  • Systems thinking skills, to be able to see the interactions and relationships between systems, workflows and processes.
  • Facilitation skills, to lead requirements elicitation workshops.
  • Observational skills, to validate data obtained via other techniques and expose new areas for elicitation.
  • Communication skills, to communicate information effectively and inappropriate forms to customers, marketing, managers, and technical staff.
  • Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information.
  • Modeling skills, to represent requirements information in graphical forms that augment textual representations in natural language, including using modeling languages already established in the development organization.
  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering).
  • Documentation skills, can create professional document artifacts for requirements, summaries, wireframes, workflow diagrams, project planning documents, and other project needs.
  • Understand how to communicate difficult/sensitive information tactfully.
  • Communicate effectively with clients to identify needs and evaluate alternative business solutions.
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships.
  • Manage client expectations effectively.
  • An understanding of contemporary requirements elicitation, analysis, specification, validation, and management practices and the ability to apply them in practice.
  • An understanding of how to practice requirements engineering (business analysis) within a software development life cycle in a team environment.
  • Ability to work with minimal supervision.
  • Ability to work weekend and off-hour work on occasion.

Preferred Qualifications

  • Intermediate-to-advanced skills using Microsoft Excel, Word, PowerPoint, and Visio or similar products.
  • Experience working in a higher education environment and/or research fields preferred but not required.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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