• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Salary Range: $80,000 - $95,000

Columbia University is establishing a service unit to serve as an internal online program manager, supporting a platform for delivering online courses, programs, and experiences across all schools at the University. This new unit will deliver in-house services across marketing, recruiting, instructional design, media production, learner services, and more. This position offers a unique opportunity to help shape the future of education, strengthening Columbia’s position as a global leader in the digital education space.

Reporting to the Senior Director of Business Development & Corporate Partnerships, the Associate Director of Operations is responsible for managing the development and delivery of online, hybrid, and custom programs.  In addition, the incumbent will also serve as the main point of contact for operational and related needs for ensuring the smooth execution of the program portfolio and play a client-facing role with learners, participants, and industry partners.

Responsibilities:

Program Management and Operations

Oversees all aspects of development, planning, and execution of custom executive education programs and other online, hybrid, and in-person offerings.

Oversees the development and/or sourcing of program materials for online, hybrid, and in-person offerings including but not limited to faculty materials, assessments, activities, and supplies.

Serve as point of contact for internal stakeholders such as faculty and staff, as well as external stakeholders,  industry partners, and participants

Manages booking and/or set up of physical and virtual sites to deliver and execute high-touch, high-quality courses, programs, and learning experiences.

Collaborates with leadership, instructional design, media production, marketing, and other teams to ensure timely delivery of offerings and maintain quality control.

Business Development

Assists the Senior Director of Business Development & Corporate Partnerships with organizing meetings with external industry partners, developing presentations and pitch decks, and preparing other necessary materials.

Assists the Senior Director with setting up and maintaining CRM and other tools to track revenue, participants, and client interactions

Tracks KPIs for programs and offerings, and generates reports for leadership, clients, and external partners.

Event Management

Oversees all aspects of event planning for delivery of online, hybrid, and in-person programs.

Works with internal and external stakeholders such as individual Schools and Departments, the University Events Management team, facilities, and preferred vendors for space, catering, and A/V needs.

Arranges travel and accommodations for facilitators, speakers, and participants. 

Collaborates with the Columbia Online team for developing promotional and marketing materials and other needs for successful execution of events and offerings.

Project Management

Develops detailed project plans, documentation, and specifications that enumerate resource requirements and timelines.

Manages and guides the design and development of online, hybrid, and in-person courses, programs, and events in collaboration with cross-functional teams.

Tracks and reports progress for assigned projects.

Other duties as assigned

Minimum Qualifications:

Bachelor’s degree and 4-6 - years of related experience required.

Excellent communication and interpersonal skills and at ease working with uncertainty.

Customer and client-oriented with an eye for detail and the ability to anticipate and prioritize tasks and deadlines. 

Demonstrated ability to perform non-routine work, manage multiple projects simultaneously and work independently, as well as within teams. 

Ability to travel domestically and internationally. 

Ability to nurture and cultivate strong relationships among prospects, participants, and alumni. 

Must be available to work early mornings, evenings, and weekends as necessitated by the program portfolio.

Preferred Qualifications:

Background in client-facing roles such as consulting and project management.

Interest in lifelong learning and working with adult learners.

Experience with producing and managing events.

Awareness of pedagogical best practices, educational technology, and highly engaging teaching and learning experiences.