• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Salary Range: $70,000 - $84,000 annually

Position Summary

Reporting jointly to the Senior Directors, the Associate Director, Operations will provide a functional backbone to a complex HR office responsible for all instructional, administrative, research, and student appointments at Columbia Business School. The Associate Director will be responsible for critical processing as well as record maintenance and data governance. The Associate Director, Operations is responsible for working independently and strategically managing the various initiatives and activities of the Human Resources department, working to ensure smooth operations, efficiency, effectiveness, and success, while exercising discretion and judgment in performing a wide variety of duties. 

The Associate Director, Operations responds to all inquiries in a timely and efficient manner and exemplifies the customer service values and standards representative of CBS and service commitment of the Human Resources department.

Responsibilities

Minimum Qualifications

Bachelor’s degree and/or its equivalent required. 3-5 years of related experience required.

Must have previous experience supporting academic needs. Must be able to work well independently as well as part of a team and have the ability to exercise discretion and judgment with time sensitive and confidential matters is essential.  Must have excellent interpersonal, organizational and communication skills.  Must be able to be calm under times of high volume. Must be able to exercise cooperation, tact and discretion when interacting with faculty, administrators, and students. The ability to understand and interpret policy and procedures is required; attention to detail, ability to handle and prioritize multiple tasks and work well under deadlines while providing exemplary customer service. Must be able to work extended hours and weekends during peak and heavy processing periods. Demonstrated proficiency in computer/technical skills, Microsoft Office, particularly in the creation of spreadsheets and the use of databases required. Prior Human Resources experience necessary. A confidentiality agreement will be required.

Preferred Qualifications

Familiarity with PAC, event management, and knowledge of Columbia University Human Resources policies and procedures desired. SHRM certification is highly preferred.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.