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Application Specialist, SaaS Procurement Application Support

Finance Service Management

Application Specialist, SaaS Procurement Application Support

  • 533394
  • Manhattanville
  • Finance Service Management
  • Full Time
  • Opening on: Jan 21 2023
  • Grade 13
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range: $95,000 - $105,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Executive Director, Procurement Application Support, the Application Specialist, SaaS Procurement Application Support is responsible for the configuration, integration and ongoing maintenance of Procurement Software as a Service (SaaS) Applications (e.g. Concur, PaymentWorks, Jaggaer).  This position serves as a Superuser for SaaS application support and plays a key role as a liaison between various client groups within Finance and across the University, supporting the University’s business through the configuration and integration of Finance applications. 



Responsibilities include but are not limited to:

  • Collaborates with a team focused on analysis, design, development, testing, and deployment of work units for Procurement SaaS applications including integration with related systems and both scheduled and ad-hoc reporting;
  • Troubleshoots issues, and responds to system errors and failures, recreating issues in a test environment;
  • Escalates incidents to the next level of system support and provides technical assistance to Finance Service Center Analysts by analyzing the appropriate routing of system issues, questions, and customer service requests via a customer relationship management (CRM) tool;
  • Achieves agreed-upon service level performance metrics by effectively troubleshooting and resolving incidents;
  • Interfaces with users to verify issue resolution, validate incidents and communicate progress to customers in a timely manner via the CRM tool; 
  • Actively contributes to ongoing process improvement by assisting in the development and communication of policies, procedures, and user support tools;
  • Populates knowledge base for future use within the Finance division; 
  • Works closely with Finance and Information Technology to coordinate development activities, and respond to business needs;
  • Works closely with representatives of diverse business functions University-wide in the specification of work units;
  • Collaborates with the teams focused on continued maintenance, development, testing, and deployment of PeopleSoft work units with a special focus on the Procurement modules, (Vendor Management, ePro, Purchase Order, and Accounts Payable); 
  • Collaborates with Procurement SaaS application administrators to maintain, enhance and/or update the configuration of SaaS applications;
  • Continued maintenance, development, testing and deployment of SaaS work units including changes to forms, fields, and workflow;
  • Responsible for PeopleSoft and SaaS System Integration including application interface monitoring and error resolution; 
  • Build and distribute SaaS application reports including maintenance of report schedules;
  • Works to translate functional needs into technical specifications and engage with Information Technology development teams in the construction of the work units;
  • Participates in the routine application of patches and fixes;
  • Collaborates with the application development and support teams and partners with functional leaders in the design, development, and testing of business processes and technical solutions in support of the business;
  • Acts as a liaison with third-party vendors, subcontractors, external community, and customers to resolve incidents and facilitate communications;
  • Reviews application release notes and participates in related calls to understand the impact of new features and fixes;
  • Submits and monitors cases opened with application support representatives; supports the design of current interfacing procurement systems and future software solutions;
  • Assists the Executive Director, Application Support with work ensuring support to effectively troubleshoot and resolve issues in a timely manner;  
  • Performs other duties and special projects as assigned.   


Minimum Qualifications

  • Bachelor's degree
  • A minimum of four years related functional procurement (Purchasing and Accounts Payables) and technical system experience 

Preferred Qualifications

  • Experience with other Procurement SaaS applications including Payment Works and Jaggaer strongly preferred;
  • Experience with PeopleSoft Procurement modules;
  • Knowledge in a range of finance and accounting processes including financial reporting, fund accounting, year-end, etc.;  
  • Experience with process improvement;
  • Advanced degree or other professional certification; 
  • Experience in higher education 

Other Requirement

  • Strong proficiency in Microsoft Office;
  • A minimum of two years of related experience with Concur;
  • Demonstrated ability to work in a high-pressure, fast-paced environment; 
  • Demonstrated excellence in a variety of competencies including project management, teamwork, analytical thinking, and client/customer awareness;  
  • Ability to work with changing priorities and with multiple projects required. Excellent analytical, organizational, interpersonal, oral, and written communication skills, including a high level of attention to detail and active listening skills;
  • Must be able to problem-solve and troubleshoot, in addition to having the ability to work independently in a dynamic team environment;
  • Demonstrated ability to effectively partner with a diverse group of administrators;
  • Must be able to negotiate issues, resolve problems, and have strong influencing skills;
  • The successful candidate must be able to work well with all levels of management, both internally and externally, be flexible in nature, and have sound judgment with a collaborative style that fosters teamwork and cooperation beyond the immediate team to the broader organization;
  • Must have a passion for excellent customer service and commitment to exceptional quality.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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