Position Summary

The University's Office of Equal Opportunity and Affirmative Action (EOAA) works to prevent and respond to discrimination and harassment by developing and implementing policies and procedures that address discrimination, harassment, retaliation, gender-based misconduct; permitted and prohibited relationships; the duty to report and the duty to act, all in accordance with relevant federal, state, and local anti-discrimination laws.

Reporting to the Director of Investigations, the Administrative Manager will serve as the first point of contact for students, staff, faculty, and other individuals requesting information or seeking to follow up as it relates to matters implicating policies and procedures administered by the Office of Equal Opportunity and Affirmative Action (EOAA). The Administrative Manager will oversee the day-to-day operations and manage a high volume of confidential information for the investigative team.

Responsibilities

• Respond to in-person, online, and phone inquiries about the role and purview of EOAA, its informal and formal investigation processes, and other investigation-related questions and concerns.
• Gather intake with individuals presenting concerns implicating Columbia University’s EOAA Policies and Procedures. Assess information obtained to refer the matter to the appropriate office in consultation with the Director of Investigations.
• Serve as a resource by connecting campus community members with applicable on-campus and off-campus resources.
• Provide updates on inquiries and intake matters to the Director of Investigations to determine patterns and problem areas and discuss possible resolutions.
• Partner with the investigative team regarding outreach, scheduling, and other correspondence with parties to an inquiry or investigation.
• Coordinate with the investigative team regarding maintaining electronic files of inquiries and investigations.
• Work with investigators regarding notetaking and transcription of notes.
• Conduct scheduled audits of electronic files to ensure completion.
• Provide technical support regarding Maxient to the investigative team.

Minimum Qualifications

• Bachelor’s degree and/or its equivalent required. Minimum of 3 years of related experience required.

Preferred Qualifications

• Must have collegial interpersonal skills and an ability to communicate professionally and effectively in person, in writing, and by phone.
• Critical thinking ability and problem-solving skills.
• Ability to identify priorities and escalate urgent/conflicting requests.
• Ability to exercise good judgment in a highly sensitive and confidential environment
• Ability to work both independently and within a structured team, managing multiple tasks under short deadlines.
• Experience with preparing detailed documents, proposals, reports, and/or related materials.
• Demonstrated knowledge of Microsoft Office Suite including Microsoft XP, MS Word, Excel, and PowerPoint.
• Ability to learn appropriate additional software such as Maxient.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.