• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Salary Range: $66,000 - $68,000

Position Summary

Reporting to the Department Administrator, our Columbia Doctors Pain Medicine practice is seeking a seasoned professional to increase efficiency and streamline financial procedures. The candidate will be responsible for timely and accurate appointment scheduling for our team of providers and the financial clearance of our customers following office protocols.

Responsibilities

• Schedule and reschedule as necessary all appointments, utilizes existing tools to facilitate securing the right medical provider, documents patient special needs and accommodations, ensures that patients understand the arrival and check in process, provides patient with all pre-appointment information as needed.
• Confirm provider participation status with patient’s insurance plan/network.
• Encourage patient usage of Columbia Doctors patient portal.
• Inform patients of insurance and billing protocols, including ABNs and patient responsibility for non-covered services. Calculate and document patient out of pocket estimates for non-par and non-covered services.
• Obtain financial information from patients/referring physicians for scheduled appointments, scan patient information into Epic.
• Determine payer referral and authorization requirements using payer portals or telephone and ensure that all insurance information, authorizations, and referrals are in place prior to appointment.
• Maintain access to all appropriate payer portals.
• Initiates authorization and submits clinical documentation as requested by insurance companies, follow-up with insurers on authorization denials and work with providers to resolve issues, follows through on pre-certifications until final approval is obtained.
• Capture Worker’s Comp and No-Fault information as it applies and verify that all case information is open and valid.
• Update Epic registration, add guarantor notes, and manage assigned patient work queues for missing information.
• Greet patients, confirm demographic and insurance information, and arrive patient appointments in Epic.
• Collect time of service payments, copayments/deductibles and previous balances following Columbia Doctors cash handling protocols, provide patients with receipts.
• Process credit cards, checks and cash payments and post information in Epic.
• Responsible for working in-basket messages daily regarding referrals and requests for appointment scheduling.
• Review and work the daily Televox report by canceling and rescheduling the patients in Epic.
• Assist in maintenance and creation of appointment scheduling templates.
• Assist with special projects and tasks.
• Interface with billing and coding teams as needed.
• Participate in meetings regarding the practice.
• Manage faxes, emails, and phone calls.

Minimum Qualifications

• Bachelor’s Degree or equivalent in education and experience
• Strong organization, problem-solving, computer and communication skills

Preferred Qualifications

• Experience with Epic EMR is desirable
• Experience working in an academic medical center or physician practice

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.