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Assistant Director of Student Support

  • Requisition no: 528602
  • Work type: Full Time
  • Location: Morningside
  • School/Department: School of General Studies
  • Grade: Grade 12
  • Categories: General Administration

Position Summary

The Columbia University School of General Studies (GS) is the finest liberal arts college in the United States dedicated to making Ivy League education accessible to nontraditional students. GS was founded in 1947 on the mission of expanding access to elite higher education, and it remains the most diverse college in the Ivy League, with many transfer, first-generation, and international students. GS students are fully integrated with Columbia’s broader undergraduate population and are taught by Columbia’s celebrated faculty.

Reporting to the Associate Dean of Student Affairs and Wellbeing, this position will support and bolster the academic mission of the School of General Studies (GS) by promoting student wellbeing, creating supportive programing and facilitating access to critical services and resources which will alleviate barriers to educational success.

Under the direction of the Associate Dean of Student Affairs and Wellbeing, this position will support the needs of students who are experiencing challenges in areas such as academics, accommodations, physical health, psychological health, economic, discipline, family relationships, and social adjustments through a variety of interventions, referrals, and follow up services. Responsibilities include case management, program development and implementation, and other relevant special projects.


Responsibilities

Under the direction of the Associate Dean of Student Affairs and Wellbeing, the Assistant Director of Student Support performs ongoing case-management for individual students in various stages of distress and need; they will manage approximately 150-200 student cases per semester.  All case management efforts will be tracked in Maxient to ensure consistency and continuity. In addition, they will provide follow-up to ensure compliance with recommendations to achieve the case management goals of the GS Dean of Students Office.

Serves as a member of the After Hours Administrator-on-Call team in order to provide after-hours support to students in crisis.  When on-call, serves as a point of contact for Columbia Residential, CU Public Safety and other campus partners in the joint effort to support student safety.  

Supports students who are on a leave of absence, and during the re-enrollment process, in order to facilitate a smooth transition back to GS.

Under the direction of the Associate Dean of Student Affairs and Wellbeing and in partnership with GS Student Life & Resident Life, GS Academic Resource Center, and other campus partners, works to develop proactive student programing, for various student populations within GS, with the goal of engaging students around wellbeing topics.

Participates on the FLI and PALS leadership teams to provide individualized wellbeing support to include programing and case management for those student populations

Serves on the Peer Advisor support team

Provides administrative support and follow up for various committees such as the GS Students of Concern Committee and the GS Medical Leave Re-Enrollment Committee.

Performs other tasks as assigned

POSITION REQUIRES WORKING HOURS OUTSIDE OF A STANDARD WORKDAY/WORKWEEK SCHEDULE. The Assistant Director of Student Support serves as part of the on-call emergency response team and will be required to work evenings and weekends as needed.  

 


Minimum Qualifications

Bachelor’s degree or equivalent required; advanced degree preferred. Minimum of 3-5 years of related experience. 


Preferred Qualifications

Minimum 1-3 years of related counseling and/or case-management experience required.  Ability to identify students in crisis based on social work, clinical psychology or counseling psychology experience; provide support as needed.  Ability to professionally and appropriately manage sensitive and confidential information. Excellent interpersonal communication skills; ability to communicate effectively to groups; works well in a team-oriented environment. Must be able to adjust to multiple demands and shifting priorities and be a team player. Must possess excellent interpersonal, communication, leadership, and organizational skills.  Knowledge of Windows, MS Office required.  Proficiency with Maxient desirable.


Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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