- Requisition no: 526498
- Work type: Full Time
- Location: Morningside
- School/Department: Columbia Health
- Grade: Grade 11
- Categories: Health/Clinical
- Job Type: Officer of Administration
- Bargaining Unit:
- Regular/Temporary: Regular
- End Date if Temporary:
- Hours Per Week: 35
- Salary Range:
Reporting to the Director of Sexual Violence Response (SVR) Direct Services, the Intake Specialist will manage SVR intake flow. This includes triage of survivor calls and walk-ins to assess and facilitate urgent survivor needs and the timely scheduling of survivor visits. The Intake Specialist will support the Direct Services team by engaging in constant exchange of information to facilitate a seamless intake process; serves as the initial point of contact for survivor outreach to identify emergent and long terms needs of student survivors. This position will provide confidential and comprehensive survivor-focused services, resources and trauma-informed care and assistance to survivors of gender and power-based violence.
- Intake & Initial Assessment: 55%
- Thoroughly screens and evaluates all requests for assistance; conducts intake assessments, and crisis interviews with callers as needed, utilizing a trauma-informed, strengths-based approach; escalates appropriately critical issues when necessary.
- Triage all inquiries from referring offices and students seeking services or program information
- Works with survivors to identify their needs, and facilitates emergent and follow-up services
- Prioritizes incoming calls and appointment requests to ensure services are rendered in a timely manner
- Ensures that clients are informed of any visit requirements (identification, attestation, internet connection, safe telephone number, etc).
- Collaborates with the Director to develop and enhance intake protocol and work flow processes; provides suggestions and recommendations to improve workflow, communication and overall intake protocols.
- Coordinates and serve as liaison with appropriate consented medical and/or social service providers.
- Participates as an active member during team/case management meetings.
- Obtains demographic and other pertinent information during initial intake to assist with case management and follow-up.
- Accurately document initial assessments and contact/intake notes in a timely manner.
- Advocacy/Support: 40%
- Provides crisis assistance/intervention, support and advocacy.
- Supports day-to-day hotline operations including scheduling and supporting volunteers based on established policy and procedures.
- Provides day-to-day administrative support to the direct services team. Assists with purchasing of survivor resources and care package items; provides required documents and information to survivors (student bill of rights, NYS Victims’ Rights, Victims Compensation Information, etc.); answering calls made to SVR extensions, scheduling meetings and appointments, reserving/booking space for meetings, and assisting with creating advocate schedules/coverage for client walk-ins.
- Serves as a liaison for campus stakeholders seeking services for students.
- Works in partnership with direct services staff to coordinate care for clients.
- Tracks and reports on all key indictors related to calls, and intake assessments and maintains all required documents related to reporting for grants.
- Manage client expectations for all scheduled appointments and provides information to client’s regarding their visit.
- Complies with Columbia Health policy and procedures and maintains confidentiality in the management of information.
- Perform other duties, responsibilities or special projects, as directed by supervisor. 5%
- Bachelor’s Degree and/or its equivalent experience required.
- Requires a minimum of 2-4 years’ related experience or triage and intake, crisis intervention, or experience working with survivors of sexual assault.
- Knowledge of issues as they relate to sexual and intimate partner violence including legal rights of survivors of sexual assault and intimate partner violence in accessing civil and criminal legal systems.
- Experience providing crisis intervention and support, as well as strong administrative and project management skills.
- Demonstrates ability to take initiative, use critical thinking, and exercise astute judgment when supporting survivors and in handling situations not covered by verbal or written instructions.
- Displays courtesy, tact, and professionalism during interactions with survivors, volunteers, staff and across a variety of systems and extended community. Ability to build rapport and gain trust with diverse populations.
- Demonstrated ability to understand and implement best practices around services for at-risk individuals.
- Excellent communication skills, both written and oral.
- Able to maintain confidentiality, as required by policies, laws and in the best interests of survivors, staff and the department.
- Ability to work within a collaborative team model of service delivery.
- Strong computer skills, including word processing and spreadsheets.
- Must be able to work after hours including evenings, weekends and holidays when required.
- Prior experience working with college students, and interest in higher educational setting.
- Demonstrated commitment to diversity and to serving the needs of a diverse student population with cultural competence and sensitivity.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.