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Associate Director, SVR Operations

  • Requisition no: 521527
  • Work type: Full Time
  • Location: Morningside
  • School/Department: Columbia Health
  • Grade: Grade 14
  • Categories: Health/Clinical, Other, General Administration
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary:
  • Hours Per Week: 35
  • Salary Range: Commensurate with experience

Position Summary

Reporting to the Executive Director, Sexual Violence Response (SVR), the Associate Director is responsible for the day-to-day administrative-operational management of SVR work areas including Lerner Hall 700, Barnard-Hewitt Hall 105 and 107, and CUIMC 50 Haven suite 206.  In consultation with the Executive Director, this position will develop, maintain, and review operational protocols to ensure efficient delivery of SVR services and programs.  The Associate Director will collaborate with the Executive Director and SVR senior staff on strategic and operational plans; ensure policies and procedures reflect best practice and create policies and procedures to address and enhance operational concerns. The Associate Director will manage special project including events, trainings, initiatives, and services, assist with budget management, respond to and advice on operational issues, and oversee work efforts of a multidisciplinary Sexual Violence Response Team.  They will manage current and new funding resources such as grants, gifts, and endowments.  The Associate Director will oversee all SVR operational activities in the absence of the Executive Director.


Operations and Administration 55%

  • Work with the Executive Director to create an agile, responsive structure to inform efficient and effective SVR services and programs
  • Analyze operational processes and performance for SVR’s three office locations and recommend solutions for improvement when necessary; maximize efficiency through extensive process analysis and interdepartmental collaboration
  • Serve as primary liaison with building managers, outside vendors, contractors and other stakeholders; manage facilities and equipment related services including office resources and materials, ensure maintenance of office technology such as smart rooms, televisions, door monitoring etc.
  • Ensure all SVR work areas are safe and incidents are reported accurately and timely; manage and facilitate resolution for critical service disruptions involving facilities management, computer systems, telephone service, mail delivery, security, and procurement of equipment and supplies for SVR locations; for work that may disrupt SVR operations during business hours, communicate and facilitate resolution of affected systems and services
  • Manage, and supervise responsibilities of front desk staff including scheduling, overseeing work efforts and reviewing and approving casual and temporary staff timesheets for payroll submission
  • Lead all aspects of SVR onboarding process to ensure compliance with state policies and regulations; collaborate with Columbia Health colleagues and external partners when necessary to ensure timely onboarding of all new hires including all program staff, consultants, peer volunteers and student casuals.
  • Conduct initial and ongoing staff training to ensure courteous and appropriate response to high-risk and high-profile issues; ensure participation in mandatory, continued education, and certification trainings
  • Manage recruitment efforts for all casuals; assist in recruitment efforts for various professional vacancies within SVR
  • In collaboration with Columbia Health Communication team, update SVR materials, pricing and web publications; create and distribute materials to publicize services, prevention and risk reduction educational materials, and special events announcements
  • Manage and develop content for Axis TV including daily maintenance to ensure up-to-date content; maintain electronic photo galleries; update and edit photos for website and social networks sites.
  • Serve as content editor for the SVR website; update the website monthly spotlights, links, invitations and manage RSVPs for special events
  • Responsible for data collection and reporting, as well as, development of quality assurance measures; assist the Executive Director in the monitoring and evaluation of CRISIS database system
  • Assume leadership for SVR administrative and operational activities in the absence of the Executive Director; provide after-hours consultation, leadership and problem solve around logistical and operational issues as it relates to SVR programs and services
  • Oversee all activities related to the acquisition and distribution of survivor care resources; identify new items to enhance this program through student-survivors and staff feedback and independent research and trends
  • Assist the Director of Direct Services with the implementation and management of back-end on-call systems (vendor contracts, CUIT/phone system, scheduling etc.) 24/7/365
  • Plan, lead, and supervise special trainings, projects, events, conferences, and initiatives; manage and implement logistics for ad-hoc and special projects, departmental activities, events, initiatives and work groups (securing speakers/facilitators, space, audio-visual etc. and in collaboration with other relevant SVR staff)
  • Create and manage master tracking system for all SVR projects, trainings, educational programs, activities and events; maintain all relevant records
  • Serve on and attend various committees within Columbia Health; Member of the Columbia Health Integrated Quality Management Committee

Finance & Grants Management  40%

  • Manage SVR external funding resources including but not limited to grants, gifts, and endowments
  • Identify and develop strategies to optimize grant/funding resources including research and preparation of grant proposals
  • Manage all grants related activities including assisting Columbia Health Finance and SP with maintaining records of all payments, and receivables and prepare monthly and quarterly records for all grants related activities; educate and train staff on grant management and reporting requirements
  • Track expenditures according to budget, conduct budget reconciliation, process reimbursement, audit and process invoices, travel expenses, check requests, petty-cash disbursement and consultant agreements according to University policies and procedures
  • Prepare purchase orders and reports according to University guidelines
  • Collaborate with relevant SVR and Columbia Health staff in processing service, personnel, and business requests
  • Compile financial data to prepare departmental business and financial reports
  • Assist the Executive Director, with creation of budget plans in partnership with Finance and Sponsored Projects (SP) in accordance with relevant grants or budget guidelines and requirements
  • Perform other duties as assigned  5%

Minimum Qualifications

  • Bachelor’s degree required
  • Minimum 5-7 years' of related experience required
  • Proven leadership experience with a demonstrated ability to manage operational needs of a community-based organization or similar setting 
  • Ability to manage highly sensitive and confidential information with discretion and integrity
  • Must be highly motivated, organized, and detail oriented with ability to mange complex projects and work with multiple collaborators effectively
  • Strong analytical thinker who is able to deliver innovative solutions, thrive in a fast-paced environment, and consistently deliver on key milestones 
  • Prior experience developing policy or procedural documentation, and Standard Operating Procedures (SOP) with strong business and training acumen
  • Familiarity with dynamics and effects of sexual and/or relationship violence and direct services experience with NYC resources
  • Demonstrated commitment to diversity and to serving the needs of a diverse student population with cultural competence and sensitivity. 
  • Experience managing personnel (professional and student staff) 
  • Require exceptional writing, editing, facilitation, public speaking and communication skills
  • Strong computer skills required, including PC literacy in a Windows environment, Microsoft Office Suite, and ability to learn technology quickly

Preferred Qualifications

  • Advanced degree in related field strongly preferred.  Experience in an anti-violence organization or related area. Prior experience working with college students, and interest in higher educational setting strongly preferred. Budget and grant management

Other Requirements

  • Must be able to work after hours including evenings and weekends

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Applications open: Eastern Standard Time
Applications close:

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