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Director, SVR Direct Services

  • Requisition no: 519685
  • Work type: Full Time
  • Location: Morningside
  • School/Department: Columbia Health
  • Grade: Grade 14
  • Categories: Health/Clinical, Other
  • Job Type: Officer of Administration
  • Bargaining Unit:
  • Regular/Temporary: Regular
  • End Date if Temporary: Regular
  • Hours Per Week: 35
  • Salary Range: Commensurate with experience

Position Summary

Reporting to the Executive Director, Sexual Violence Response (SVR), the Director of Direct Services will provide leadership and oversight for all aspects of survivor-focused services, resources and trauma informed care to survivors of gender and power-based violence.  The Director will manage a team specialized in providing trauma informed victim advocacy, crisis intervention and counseling for survivors and co-survivors of gender and power-based violence.  The Director will provide consultation and confidential in-person response to cases related to gender and power-based violence and will oversee the 24/7 year-round on-call and after-hours services (rotating with managers on the direct services team). This position will collaborate with the Executive Director on SVR strategic planning, initiatives, and operating policies to inform efficient and effective SVR services and programs.  


  • Oversee SVR Direct Services operations for Morningside and CUIMC campus: 40%
    • Deliver streamlined, efficient, comprehensive, culturally competent crisis intervention, 24/7 year-round crisis response, resources, and referral services to students who are survivors/victims of sexual, intimate partner and gender-based violence; stalking/high-tech stalking; harassment (sexual, street, gender-based).
    • Manage the Confidential Response Intervention and Support Information System (CRISIS), compile statistics of incidences reported to SVR, research and develop reports as requested by the Executive Director; prepare administrative reports, proposals to support resource allocation and predicting resource needs for prevention and outreach efforts.
    • Ensure SVR maintains New York State Department of Health (NYS-DOH) certification and is compliant with campus, local, state and federal regulations.
    • Develop and maintain systems for communication strategies and published reports on related issues and University policies and procedures. 
    • Reimagine and update program outreach materials, print and web publications; create and distribute materials to publicize services, prevention and risk reduction educational materials, and special events announcements; ensure SVR webpage content is current and relevant to the campus community.
    • Interface and serve as a liaison with campus and other community partners to ensure survivor centered services for students impacted by sexual violence.  Attend relevant meetings as needed.
    • Collaborate with the Executive Director in the development and implementation of SVR strategic goals.
    • Oversee the implementation and management of both front and back-end on-call systems for the 24/7 year-round services including vendor contracts, policy/procedure development, testing systems, training of vendor, CUIT/phone system, scheduling etc. 
    • Serve on and attend various committees as assigned by the Executive Director (on and off campus).
  • Staff Supervision 30%
    • Manage and supervise responsibilities of seven direct services team. Provide on-call supervision and back-up oversight for SVR Advocates.
    • Recruit, select and onboard all newly hired direct services staff and volunteers; In partnership with Barnard designee, recruit, select, onboard, train, and supervise the Clery intern.
    • Conduct initial and ongoing training to staff to ensue best practice and appropriate response to all survivor issues presented to SVR.
    • Manage performance reviews and evaluation of direct services staff; collaborate with Assistant Directors on evaluation and development measures for the Peer Advocate volunteer program.
    • Set diverse and specific performance goals, priorities and objectives, and identify professional development opportunities to meet the needs of individual direct reports. 
    • Develop and foster an integrated team approach for direct services-understanding and supporting diversity; fuel-efficient mentoring and develop effective strategies to motivate the direct services staff individually and as a group.
    • In collaboration with Assistant Director, develop strategies to develop and retain new and existing volunteers. Ensure continuous coverage for 24/7 year-round on-call services facilitated by the Peer Advocates; provide on-going quality assessment and improvement of services.
  • Advocacy and case management: 15%
    • Provide effective and practical crisis intervention, advocacy and one-on-one services to primary and secondary survivors; manage high-risk and high-profile cases; manage confidential case information, document and maintain accurate case notes.
    • Facilitate consultation to faculty, staff and administration regarding individual students, policies and procedures related to Columbia Health policies, Title IX, Gender-Based Misconduct, state and federal policies related to sexual and gender-based violence.  Serve as subject matter expert to faculty and administrators regarding students who have experienced sexual assault.
    • Lead case review meetings and conduct regular one-on-one case management to guide Advocates work efforts with law enforcement, Public Safety, Title IX staff, social services, community-based organizations, faculty, and other agencies.
    • Collaborate with University partners and off campus agencies to streamline emergency and non-emergency services and resources.
  • Training, Prevention, Educational Program Development, and Educational Initiatives: 10%
    • In conjunction with the Executive Director and Assistant Directors, develop, reimagine, modify, and conduct mandatory and ongoing trainings on a variety of topics related to sexual violence for SVR staff, volunteers, interns and students’ campus wide.
    • Manage staff participation in mandatory trainings, continued education and relevant certification.
    • Create and update curricula, lesson plans and materials as needed and evaluate sustainable educational programs designed to meet the needs of Columbia University and affiliates diverse student body.
    • Create trainings for specific community constituencies, with individual learning objectives for identified groups.  Ensure training are culturally sensitive and informed by promising practices in social emotional learning and prevention.
    • Utilize best and promising practices for training and workshops, including creative design approaches, delivery methods and practical exercises.
    • Plan, lead, and supervise projects, events, educational initiatives, and outreach activities such as, New Student Orientation Programs, Relationship Violence Awareness Month, Sexual Assault Awareness Month etc. as assigned by the Executive Director.
    • Manage and update advocate training materials, lesson plans, policies and procedures in accordance with promising practices within the field, campus, local, state, and federal regulations.
  • Stay current on issues related to campus sexual assault and intimate partner violence movement by participating in professional listservs, reviewing current literature and research, attend professional conferences. Keep informed of necessary policy directives related to college sexual assault including but not limited to the Department of Education’s Office of Civil Rights/Title IX, VAWA/Clery Act, New York State Enough Is Enough Law, and related state and federal regulations.2%
  • Perform other duties as assigned. 3%

Minimum Qualifications

  • Bachelor’s degree required.  Require a minimum of 5-7 years’ related experience with at least 3 years’ in a leadership capacity.
  • Previous experience overseeing a survivor-centered program with demonstrated expertise in program management, crisis management/crisis response and supervision of incidences of sexual violence for college-age populations.
  • Must possess knowledge of sexual and intimate partner violence prevention and advocacy, community organizing, developing, implementing and conducting training and educational programs.
  • Demonstrated experience providing and supervising effective crisis counseling, crisis intervention, advocacy, and referrals to primary and secondary survivors of sexual, intimate partner and gender-based violence.
  • Experience in strategic planning, knowledge of organizational and group dynamics, as well as supervision and development of staff in a higher education setting or within a multifaceted organization.
  • Ability to work collaboratively and effectively with student, faculty and administrative partners.
  • Demonstrated ability to manage highly sensitive and confidential information, make independent decisions and exercise astute judgment.
  • Requires exceptional communication skills, including written and verbal.
  • Commitment to diversity and to serving the needs of a diverse student body with cultural competence, sensitivity and commitment to social justice practice.
  • Knowledge of various computer software and database programs and ability to learn new technology.


Preferred Qualifications

  • Advanced degree in related field.  Experience and or Training in anti-oppression education and practice. Familiarity with on and off campus support reporting/adjudication options and NYC service providers.  Advanced understanding of FERPA, Title IX, Clery Act, VAWA, NYS Enough Is Enough, and NYS Public Health Law, Prior experience working with college students and interest in higher education setting.

Other Requirements

  • Working Hours
    • Required to participate in a 24-hour, 7 days per week, and year-round on-call supervision rotation [include evenings, weekends, and holidays]
    • Normal business hours: In general, 9:00 a.m. - 5:00 p.m. Monday - Friday
    • After Hours defined as 5:00 p.m. - 9:00 a.m. Monday - Friday, and 12:00 a.m. - 11:59: p.m. weekends and holidays
    • On-call: Being available during scheduled rotation 24/7 for crisis counseling calls and in-person response. In case where on-site support is required, staff is expected to respond within a reasonable period of time 
  • ADA Compliance
    • Physical Ability: Tasks involve extended periods at work station or keyboard.  Tasks involve commuting primarily, but not exclusively in Manhattan at various hours of the night or day.  
    • Sensory Requirements: Verbal and written communication is required.  Tasks may involve exposure via sight and smell of bodily fluids, evidence bearing clothing and visible injuries.  Tasks involve listening and respond to intimate physical knowledge of violence, crime or abuse against a student
    • Environmental Factors: Tasks may involve contact with angry or potentially violent individuals.  Tasks may involve contact with individuals with known and unknown diseases. Tasks may include contact with individuals under the influence of either legal or illegal substances 

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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