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CURRENT OPPORTUNITIES

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Director, People Development

  • Requisition no: 518743
  • Work type: Full Time
  • Location: Medical Center
  • School/Department: Faculty Practice Organization
  • Grade: Grade 107
  • Categories: General Administration
  • Job Type: Officer of Administration
  • Regular/Temporary: Regular
  • Hours Per Week: 35

Position Summary

The People Development Director is part of the People & Organization Development team and serves as an internal consultant for the FPO ambulatory practices and related CUIMC clinical departments. Under the supervision of the Executive Director, People & Organization Development, the Director will assess, evaluate, and design talent management strategies that proactively address improvement opportunities needed in order to achieve the organization’s mission and vision, and its people strategy. The scope of the mentioned strategies involves workforce planning, attracting good talent through recruitment and selection, developing leadership and succession planning, developing talent through ongoing learning opportunities, managing performance related to productivity/efficiency improvements, compensating appropriately, and recognizing and rewarding high performance.

The ideal candidate will be an expert in Talent Management and OD principles, as well as continuous improvement methodologies and strategies, and have specific expertise in operational and/or clinical processes in the ambulatory setting.  The Director of People Development will partner with the leadership in ColumbiaDoctors FPO to support the execution of change and optimization portfolios from the people perspective and will be a strategic partner in designing and implementing people development projects.


Responsibilities

Optimization

  • Leads talent management efforts to improve the patient, provider, and staff experiences, guides them in implementing optimized talent management strategies, and aligns goals designed to improve care delivery, maximize revenue and ensure regulatory compliance in an ambulatory practice setting.
  • Proactively identifies future improvement opportunities through ongoing dialogue with practice and department leaders. Leads these opportunities and executes business cases to help the organization to meet its vision and mission, as well as, to increase patient satisfaction and employee engagement.
  • Conducts impact analyses, creates mitigation strategies, and identifies key stakeholders, in alignment with the organization’s people strategy.
  • Researches, applies, communicates, and leads talent management best practices and develops appropriate transition plans to move the institution toward accomplishing the organization’s goals.
  • Working with the departments leads actionable deliverables for the Talent Management dimensions:
    • Talent Acquisition
    • Onboarding & Engagement
    • Talent Development & Training
    • Performance Management & Succession Planning
    • Workforce Planning
  • Travels to practices to interact with clients by providing onsite training and support, conduct observations, and perform additional tasks as needed.
  • Leverages technology solutions to solve key inefficiencies and create opportunities to streamline and improve existing/new Talent Management processes.
  • Applies process improvement methodologies such as Lean and Six Sigma to analyze problems and propose solutions.
  • Participates in recruiting, developing, and maintaining an internal network of end-users to support ongoing Talent Management transformative work.
  • Continuously collaborates and partners with HRBPs and CUMC HR in assessing, developing, and implementing Talent Management strategies and secures alignment with the overall HR vision and mission.
  • Additional tasks and responsibilities as needed.

Strategy

  • Proactively designs a talent management vision and strategy for the organization in collaboration with CUIMC and FPO HR and aligns it to the People & OD strategy (team) and the organizational people strategy.
  • Builds and maintains relationships with stakeholders at all levels to assess, adopt, improve and support the implementation of new Talent Management processes to help the organization achieve its people strategy.
  • Collaborates closely with other P&OD teams to coordinate comprehensive and holistic approaches to implement changes and optimizations.
  • Creates business cases that clearly demonstrate project ROI and alignment with organization and department goals.
  • Seeks out opportunities to develop and support an organizational culture of accountability and proactivity.
  • Proactively participates in the design of the People Development strategy, vision, and mission.

 

People 

  • Develops a high-performing team and creates a continuous learning environment.
  • Manages resources as assigned.
  • Cultivates an outstanding relationship with providers and clinical department leadership.
  • Acts as mentor and coach to more junior roles across the organization by representing the organizational strategy, mission, and vision.
  • Collaborates, and builds strong relationships with People & Organization Development team members, and with peers in FPO’s other business units (Access & Patient Experience, Practice Operations, HIM, Quality & Patient Safety, and Revenue Cycle), EpicTogether, and with clinical department leadership to develop new improvement opportunities and initiatives. 
  • Is considered a referent and expert for People Development strategies

Compliance

  • Defines project KPIs, measures success metrics, and monitor progress.
  • Constantly reports on ROI and progress of each business cases in their portfolio.
  • Tracks and reports issues
  • Collaborates with the central PMO on analyzing business cases and prioritization models, and report back on execution and progress of the approved project.
  • Compliance with all federal, state, and city regulations and laws.

Minimum Qualifications

  • Bachelor’s degree in Human Resources or related field and 7 years of related work experience in a healthcare setting.
  • Strong conceptual understanding of methodologies and models to execute on Talent Management process redesign, project management, and build & configuration activities
  • Experience in delivering transformational and optimization projects and understanding change management methodology, discipline, and/or strategies.
  • Strong management skills and a sense of teamwork.
  • Strong interpersonal skills; ability to interact effectively with multiple disciplines within the practice setting – physicians, nurses, office Assistant Directors, etc.
    • Exceptional communication skills, both written and verbal
    • Excellent active listening skills
    • Ability to clearly articulate messages to a variety of audiences
    • Ability to establish and maintain strong relationships
    • Ability to influence others and move toward a common vision or goal
  • Ability to successfully prioritize multiple responsibilities and projects.
  • Excellent problem solving and investigative skills
  • Strong analytical skills and attention to detail
  • Excellent organization and time management skills
  • Proficient in the following:
    • Microsoft Office applications, including Outlook, Excel, and Word; proficiency with PowerPoint, Project; and Visio
  • Available as needed to attend early morning or evening meetings/training sessions with clients

Preferred Qualifications

  • Master’s Degree in Human Resources, OD, management/business administration, public health or health-related field degree
  • Experience with large-scale organizational change efforts
  • SPHR, or SHRM – SCP certifications
  • PROSCI or equivalent Change Management Certification

Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Advanced

Adaptability to Change & Learning Agility

Advanced

Communication

Advanced

Customer Service & Patient-Centered

Expert

Emotional Intelligence

Advanced

Problem Solving & Decision Making

Advanced

Productivity & Time Management

Expert

Teamwork & Collaboration

Advanced

Quality, Patient & Workplace Safety

Expert

Leadership Competencies

Minimum Proficiency Level

Business Acumen & Vision Driver

Advanced

Performance Management

Advanced

Innovation & Organizational Development

Advanced


Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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Applications close:

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